About Homecare & Hospice
Hospice overview and quality summary
Homecare & Hospice is a nonprofit hospice care provider in Olean, NY, serving patients and families in Cattaraugus County and the surrounding area. Medicare certified since 1992, Homecare & Hospice has provided 34 years of end-of-life and palliative care to the community.
Homecare & Hospice serves an average of 42 patients per day, covering 112 ZIP codes across its service area. 96% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Homecare & Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 5 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Olean, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Homecare & Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Olean, NY compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
95.9%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
95.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Homecare & Hospice's Hospice Care Index (HCI) score is 5 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
16.9% of Homecare & Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
70.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
7.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
3.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
72%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
16.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
11.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
9.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$6,659
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Homecare & Hospice's patient population is primarily composed of individuals with cancer (55%), followed by other conditions (13%), dementia (11%), cardiovascular disease (10%), respiratory disease (7%), stroke (4%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Homecare & Hospice delivers 96% of its care in patients' homes, with 2% in assisted living settings, 1% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 42 patients per day.
Patient's Home
Assisted Living
Hospital
Doctors at Homecare & Hospice
20 affiliated physicians
Dr. Syed Mustajab Ahmed, MD
Hospitalist
Dr. Daniel Zerbe, MD
Family Practice
Dr. Shan Dhanda, MD
Family Practice
Dr. Zia Sheikh, MD
Nephrology
Dr. Keith Gembusia, DO
Family Practice
Dr. Arun Patel, MD
Family Practice
Dr. Thomas Zavrel, MD
Hospitalist
Dr. David Brubaker, MD
Family Practice
Dr. Kamran Saleh, MD
Internal Medicine
Dr. Erika Connor, MD
Family Practice
Dr. Muhammed Javed, MD
Nephrology
Dr. William Cihak, MD
Internal Medicine
+ 8 more physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Homecare & Hospice
What is the CMS rating for Homecare & Hospice?
Homecare & Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Homecare & Hospice primarily treat?
Homecare & Hospice's patient population includes cancer (55%), other conditions (13%), dementia (11%), cardiovascular disease (10%), respiratory disease (7%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Homecare & Hospice provide care?
Homecare & Hospice provides care in patient's home (96%), assisted living (2%), hospital (1%).
How large is Homecare & Hospice?
Homecare & Hospice serves an average of 42 patients per day and covers 112 ZIP codes in its service area.
How many doctors are affiliated with Homecare & Hospice?
20 physicians are affiliated with Homecare & Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·