About Carefirst / Southern Tier Hospice And Palliative
Hospice overview and quality summary
Carefirst / Southern Tier Hospice And Palliative is a nonprofit hospice care provider in Painted Post, NY, serving patients and families in Steuben County and the surrounding area. Medicare certified since 1986, Carefirst / Southern Tier Hospice And Palliative has provided 40 years of end-of-life and palliative care to the community.
Carefirst / Southern Tier Hospice And Palliative serves an average of 89 patients per day, covering 75 ZIP codes across its service area. 88% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Carefirst / Southern Tier Hospice And Palliative has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Painted Post, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Carefirst / Southern Tier Hospice And Palliative has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Carefirst / Southern Tier Hospice And Palliative among the higher-rated hospice providers serving families in Painted Post, NY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
71% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Carefirst / Southern Tier Hospice And Palliative a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Carefirst / Southern Tier Hospice And Palliative's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
41.0% of Carefirst / Southern Tier Hospice And Palliative's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
91.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
19.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
28.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,385
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Carefirst / Southern Tier Hospice And Palliative's patient population is primarily composed of individuals with cancer (45%), followed by cardiovascular disease (18%), dementia (14%), other conditions (12%), respiratory disease (10%), stroke (3%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Carefirst / Southern Tier Hospice And Palliative delivers 88% of its care in patients' homes, with 6% in skilled nursing settings, 5% in assisted living settings, 1% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 89 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Hospital
Doctors at Carefirst / Southern Tier Hospice And Palliative
20 affiliated physicians
Dr. Michael Kueker, MD
Family Practice
Dr. Benjamin Saks, DO
Internal Medicine
Dr. Erica Verkleeren, MD
Family Practice
Dr. Gurdeep Kundlas, MD
Family Practice
Dr. Amr Elsisi, MD
Internal Medicine
Dr. Lewis Cabibi, DO
Family Practice
Dr. Todd Wang, DO
Family Practice
Dr. Adrian Ashdown, MD
Family Practice
Dr. Robert Burke, MD
Internal Medicine
Dr. Paul Povanda, DO
General Practice
Dr. Carl Charnetski, MD
Internal Medicine
Dr. Harry Mchenry, DO
Family Practice
+ 8 more physicians
Dr. Brittney Winton, DO
Internal Medicine
Dr. Angel Malavet, MD
Internal Medicine
Dr. Nima Hazrati Pour Fard, MD
Internal Medicine
Dr. Dariusz Listopadzki, MD
Internal Medicine
Dr. Nadanaguru Akila, MD
Internal Medicine
Dr. Roberto Mauri, MD
Internal Medicine
Dr. Kathleen Hallinan, MD
Internal Medicine
Dr. Brian Cassetta, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Carefirst / Southern Tier Hospice And Palliative
What is the CMS rating for Carefirst / Southern Tier Hospice And Palliative?
Carefirst / Southern Tier Hospice And Palliative has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Carefirst / Southern Tier Hospice And Palliative primarily treat?
Carefirst / Southern Tier Hospice And Palliative's patient population includes cancer (45%), cardiovascular disease (18%), dementia (14%), other conditions (12%), respiratory disease (10%), stroke (3%). This reflects the hospice's experience managing these conditions.
Where does Carefirst / Southern Tier Hospice And Palliative provide care?
Carefirst / Southern Tier Hospice And Palliative provides care in patient's home (88%), skilled nursing (6%), assisted living (5%), hospital (1%).
How large is Carefirst / Southern Tier Hospice And Palliative?
Carefirst / Southern Tier Hospice And Palliative serves an average of 89 patients per day and covers 75 ZIP codes in its service area.
How many doctors are affiliated with Carefirst / Southern Tier Hospice And Palliative?
20 physicians are affiliated with Carefirst / Southern Tier Hospice And Palliative.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·