About Chautauqua Hospice And Palliative Care
Hospice overview and quality summary
Chautauqua Hospice And Palliative Care is a nonprofit hospice care provider in Lakewood, NY, serving patients and families in Chautauqua County and the surrounding area. Medicare certified since 1993, Chautauqua Hospice And Palliative Care has provided 33 years of end-of-life and palliative care to the community.
Chautauqua Hospice And Palliative Care serves an average of 50 patients per day, covering 43 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Chautauqua Hospice And Palliative Care has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Lakewood, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Chautauqua Hospice And Palliative Care has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Chautauqua Hospice And Palliative Care among the higher-rated hospice providers serving families in Lakewood, NY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
80% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
89% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
87% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
93% of caregivers gave Chautauqua Hospice And Palliative Care a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Chautauqua Hospice And Palliative Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
69.0% of Chautauqua Hospice And Palliative Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
18.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
16%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
61.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
12.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,251
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Chautauqua Hospice And Palliative Care's patient population is primarily composed of individuals with cancer (41%), followed by cardiovascular disease (15%), dementia (15%), other conditions (15%), respiratory disease (11%), stroke (4%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Chautauqua Hospice And Palliative Care delivers 72% of its care in patients' homes, with 19% in skilled nursing settings, 1% in assisted living settings. The hospice serves an average of 50 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Doctors at Chautauqua Hospice And Palliative Care
20 affiliated physicians
Dr. Michael Guilding Pita, MD
Internal Medicine
Dr. Lorie Lashbrook, MD
Family Practice
Dr. Timothy Kitchen, MD
Family Practice
Dr. Robert Bailey, MD
Family Practice
Dr. Umamaheswara Vejendla, MD
Internal Medicine
Dr. Jerry John, MD
Family Practice
Dr. Matthew Wehr, MD
Family Practice
Dr. Shaden Alfallay, MD
Internal Medicine
Dr. Albert Persia, MD
Family Practice
Dr. Bryan Colligan, DO
Internal Medicine
Dr. Maxim Mitchell, MD
Family Practice
Dr. Arun Patel, MD
Family Practice
+ 8 more physicians
Dr. Paul Holley, MD
Family Practice
Dr. Keith Shankar, MD
Family Practice
Dr. Christopher Schaeffer
Internal Medicine
Dr. Steven Barnes, DO
Internal Medicine
Dr. Evadne Ong, MD
Internal Medicine
Dr. Kaitlin Ames, DO
Family Practice
Dr. Elizabeth Kidder
Internal Medicine
Dr. John Rosenberger, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Chautauqua Hospice And Palliative Care
What is the CMS rating for Chautauqua Hospice And Palliative Care?
Chautauqua Hospice And Palliative Care has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Chautauqua Hospice And Palliative Care primarily treat?
Chautauqua Hospice And Palliative Care's patient population includes cancer (41%), cardiovascular disease (15%), dementia (15%), other conditions (15%), respiratory disease (11%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Chautauqua Hospice And Palliative Care provide care?
Chautauqua Hospice And Palliative Care provides care in patient's home (72%), skilled nursing (19%), assisted living (1%).
How large is Chautauqua Hospice And Palliative Care?
Chautauqua Hospice And Palliative Care serves an average of 50 patients per day and covers 43 ZIP codes in its service area.
How many doctors are affiliated with Chautauqua Hospice And Palliative Care?
20 physicians are affiliated with Chautauqua Hospice And Palliative Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·