About Supportive Care Of Orleans
Hospice overview and quality summary
Supportive Care Of Orleans is a nonprofit hospice care provider in Albion, NY, serving patients and families in Orleans County and the surrounding area. Medicare certified since 1994, Supportive Care Of Orleans has provided 32 years of end-of-life and palliative care to the community.
Supportive Care Of Orleans serves an average of 15 patients per day, covering 11 ZIP codes across its service area. 98% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.
When choosing hospice care in Albion, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Supportive Care Of Orleans a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
66% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Supportive Care Of Orleans a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
91.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
94.9%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
92.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Supportive Care Of Orleans's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
29.9% of Supportive Care Of Orleans's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
60.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
46.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
24.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
73.4%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.9%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$10,194
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Supportive Care Of Orleans's patient population is primarily composed of individuals with cancer (48%), followed by other conditions (16%), cardiovascular disease (12%), dementia (12%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Supportive Care Of Orleans delivers 98% of its care in patients' homes, with 2% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 15 patients per day.
Patient's Home
Hospital
Doctors at Supportive Care Of Orleans
8 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Supportive Care Of Orleans
What is the CMS rating for Supportive Care Of Orleans?
Supportive Care Of Orleans does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Supportive Care Of Orleans primarily treat?
Supportive Care Of Orleans's patient population includes cancer (48%), other conditions (16%), cardiovascular disease (12%), dementia (12%). This reflects the hospice's experience managing these conditions.
Where does Supportive Care Of Orleans provide care?
Supportive Care Of Orleans provides care in patient's home (98%), hospital (2%).
How large is Supportive Care Of Orleans?
Supportive Care Of Orleans serves an average of 15 patients per day and covers 11 ZIP codes in its service area.
How many doctors are affiliated with Supportive Care Of Orleans?
8 physicians are affiliated with Supportive Care Of Orleans.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·