About Haywood Hospice And Palliative Care
Hospice overview and quality summary
Haywood Hospice And Palliative Care is a for-profit hospice care provider in Waynesville, NC, serving patients and families in Haywood County and the surrounding area. Medicare certified since 1990, Haywood Hospice And Palliative Care has provided 36 years of end-of-life and palliative care to the community.
Haywood Hospice And Palliative Care serves an average of 38 patients per day, covering 16 ZIP codes across its service area. 84% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Haywood Hospice And Palliative Care has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Waynesville, NC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Haywood Hospice And Palliative Care has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Haywood Hospice And Palliative Care among the higher-rated hospice providers serving families in Waynesville, NC.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Haywood Hospice And Palliative Care a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
82% of caregivers gave Haywood Hospice And Palliative Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Haywood Hospice And Palliative Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
73.2% of Haywood Hospice And Palliative Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
41.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
22.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,351
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Haywood Hospice And Palliative Care's patient population is primarily composed of individuals with other conditions (37%), followed by cancer (30%), cardiovascular disease (17%), respiratory disease (11%).
Care Settings
Where hospice care is delivered
Haywood Hospice And Palliative Care delivers 84% of its care in patients' homes, with 12% in skilled nursing settings, 3% in nursing facility settings, 1% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 38 patients per day.
Patient's Home
Skilled Nursing
Nursing Facility
Assisted Living
Doctors at Haywood Hospice And Palliative Care
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in NC
Madison Home Care And Hospice
Non-Profit · 28 mi away
590 Medical Park Drive, Marshall, NC 28753
(828) 649-9566
Carepartners Hospice & Palliative Care Services
Non-Profit · 36 mi away
21 Belvedere Road, Asheville, NC 28803
(828) 255-0231
Carepartners Home Care & Hospice
Non-Profit · 37 mi away
170 Church Street, Franklin, NC 28734
(828) 369-4206
Carepartners Home Care & Hospice
Non-Profit · 39 mi away
1266 Asheville Hwy, Suite 5, Brevard, NC 28712
(704) 883-5254
Hospice Of Yancey County
Non-Profit · 49 mi away
856 George's Fork Road, Burnsville, NC 28714
(828) 682-9675
Four Seasons The Care You Trust
Non-Profit · 49 mi away
571 South Allen Road, Flat Rock, NC 28731
(828) 692-6178
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Haywood Hospice And Palliative Care
What is the CMS rating for Haywood Hospice And Palliative Care?
Haywood Hospice And Palliative Care has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Haywood Hospice And Palliative Care primarily treat?
Haywood Hospice And Palliative Care's patient population includes other conditions (37%), cancer (30%), cardiovascular disease (17%), respiratory disease (11%). This reflects the hospice's experience managing these conditions.
Where does Haywood Hospice And Palliative Care provide care?
Haywood Hospice And Palliative Care provides care in patient's home (84%), skilled nursing (12%), nursing facility (3%), assisted living (1%).
How large is Haywood Hospice And Palliative Care?
Haywood Hospice And Palliative Care serves an average of 38 patients per day and covers 16 ZIP codes in its service area.
How many doctors are affiliated with Haywood Hospice And Palliative Care?
2 physicians are affiliated with Haywood Hospice And Palliative Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·