About Carepartners Hospice & Palliative Care Services
Hospice overview and quality summary
Carepartners Hospice & Palliative Care Services is a nonprofit hospice care provider in Asheville, NC, serving patients and families in Buncombe County and the surrounding area. Medicare certified since 1985, Carepartners Hospice & Palliative Care Services has provided 41 years of end-of-life and palliative care to the community.
Carepartners Hospice & Palliative Care Services serves an average of 68 patients per day, covering 52 ZIP codes across its service area. 80% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Carepartners Hospice & Palliative Care Services has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Asheville, NC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Carepartners Hospice & Palliative Care Services has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Carepartners Hospice & Palliative Care Services among the higher-rated hospice providers serving families in Asheville, NC.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave Carepartners Hospice & Palliative Care Services a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Carepartners Hospice & Palliative Care Services a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Carepartners Hospice & Palliative Care Services a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Carepartners Hospice & Palliative Care Services a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.9%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Carepartners Hospice & Palliative Care Services's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
65.1% of Carepartners Hospice & Palliative Care Services's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
56%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
15.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
28.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
7%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
6.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$7,673
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Carepartners Hospice & Palliative Care Services's patient population is primarily composed of individuals with cancer (27%), followed by other conditions (23%), cardiovascular disease (16%), dementia (13%), respiratory disease (10%), stroke (10%).
Care Settings
Where hospice care is delivered
Carepartners Hospice & Palliative Care Services delivers 80% of its care in patients' homes, with 8% in skilled nursing settings, 7% in inpatient hospice settings, 2% in nursing facility settings, 1% in assisted living settings, 1% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 68 patients per day.
Patient's Home
Skilled Nursing
Inpatient Hospice
Nursing Facility
Assisted Living
Hospital
Doctors at Carepartners Hospice & Palliative Care Services
1 affiliated physicians
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Frequently Asked Questions
About Carepartners Hospice & Palliative Care Services
What is the CMS rating for Carepartners Hospice & Palliative Care Services?
Carepartners Hospice & Palliative Care Services has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Carepartners Hospice & Palliative Care Services primarily treat?
Carepartners Hospice & Palliative Care Services's patient population includes cancer (27%), other conditions (23%), cardiovascular disease (16%), dementia (13%), respiratory disease (10%), stroke (10%). This reflects the hospice's experience managing these conditions.
Where does Carepartners Hospice & Palliative Care Services provide care?
Carepartners Hospice & Palliative Care Services provides care in patient's home (80%), skilled nursing (8%), inpatient hospice (7%), nursing facility (2%), assisted living (1%), hospital (1%).
How large is Carepartners Hospice & Palliative Care Services?
Carepartners Hospice & Palliative Care Services serves an average of 68 patients per day and covers 52 ZIP codes in its service area.
How many doctors are affiliated with Carepartners Hospice & Palliative Care Services?
1 physicians are affiliated with Carepartners Hospice & Palliative Care Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·