About Mclaren Hospice
Hospice overview and quality summary
Mclaren Hospice is a nonprofit hospice care provider in Petoskey, MI, serving patients and families in Emmet County and the surrounding area. Medicare certified since 1991, Mclaren Hospice has provided 35 years of end-of-life and palliative care to the community.
Mclaren Hospice serves an average of 165 patients per day, covering 73 ZIP codes across its service area. 58% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Mclaren Hospice holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 5 physicians are affiliated with this hospice.
When choosing hospice care in Petoskey, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Below Average
CMS CAHPS Hospice Star Rating
Mclaren Hospice has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Petoskey, MI considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
67% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
76% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
64% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
60% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.3%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.7%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mclaren Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
60.9% of Mclaren Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
92.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
52%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
7.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
17.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.7%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,889
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mclaren Hospice's patient population is primarily composed of individuals with cardiovascular disease (27%), followed by other conditions (20%), cancer (19%), respiratory disease (14%), dementia (13%), stroke (8%).
Care Settings
Where hospice care is delivered
Mclaren Hospice delivers 58% of its care in patients' homes, with 24% in assisted living settings, 11% in nursing facility settings, 2% in skilled nursing settings, 1% in hospital settings. The hospice serves an average of 165 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Skilled Nursing
Hospital
Doctors at Mclaren Hospice
5 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Mclaren Hospice
What is the CMS rating for Mclaren Hospice?
Mclaren Hospice has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mclaren Hospice primarily treat?
Mclaren Hospice's patient population includes cardiovascular disease (27%), other conditions (20%), cancer (19%), respiratory disease (14%), dementia (13%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Mclaren Hospice provide care?
Mclaren Hospice provides care in patient's home (58%), assisted living (24%), nursing facility (11%), skilled nursing (2%), hospital (1%).
How large is Mclaren Hospice?
Mclaren Hospice serves an average of 165 patients per day and covers 73 ZIP codes in its service area.
How many doctors are affiliated with Mclaren Hospice?
5 physicians are affiliated with Mclaren Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·