About Hospice Of Hilo
Hospice overview and quality summary
Hospice Of Hilo is a nonprofit hospice care provider in Hilo, HI, serving patients and families in Hawaii County and the surrounding area. Medicare certified since 1989, Hospice Of Hilo has provided 37 years of end-of-life and palliative care to the community.
Hospice Of Hilo serves an average of 112 patients per day, covering 34 ZIP codes across its service area. 78% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of Hilo has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Hilo, HI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of Hilo has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of Hilo among the higher-rated hospice providers serving families in Hilo, HI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Hospice Of Hilo a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Hospice Of Hilo a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of Hilo's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
60.8% of Hospice Of Hilo's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
16.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
27.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
29.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,432
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of Hilo's patient population is primarily composed of individuals with stroke (28%), followed by cancer (25%), cardiovascular disease (15%), other conditions (15%), respiratory disease (10%), dementia (9%).
Care Settings
Where hospice care is delivered
Hospice Of Hilo delivers 78% of its care in patients' homes, with 10% in skilled nursing settings, 2% in nursing facility settings. The hospice serves an average of 112 patients per day.
Patient's Home
Skilled Nursing
Nursing Facility
Doctors at Hospice Of Hilo
20 affiliated physicians
Dr. Douglas Rose, MD
Family Practice
Dr. Melanie Arakaki, MD
Family Practice
Dr. Michelle Ojiri, NP
Nurse Practitioner
Dr. Gaku Yamaguchi, MD
Family Practice
Dr. Audra Leboo, MD
Family Practice
Dr. Toby Smith, DO
Internal Medicine
Dr. Daniel Belcher, MD
Internal Medicine
Dr. Tara Reed, MD
Internal Medicine
Dr. Eric Webster, MD
Family Practice
Dr. Roy Koga, MD
General Practice
Dr. David Nakamura, MD
Family Practice
Dr. Chrissy Capati, DO
Family Practice
+ 8 more physicians
Dr. Douglas Olsen, MD
Family Practice
Dr. Melissa Robey, MD
Family Practice
Dr. Matthew Dykema, DO
Family Practice
Dr. Anna Maisu, MD
Family Practice
Dr. Heather Wells, DO
Family Practice
Dr. Young Kim, MD
Internal Medicine
Dr. Benjamin Wing, MD
Family Practice
Dr. Shauna Paylor, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of Hilo
What is the CMS rating for Hospice Of Hilo?
Hospice Of Hilo has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of Hilo primarily treat?
Hospice Of Hilo's patient population includes stroke (28%), cancer (25%), cardiovascular disease (15%), other conditions (15%), respiratory disease (10%), dementia (9%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of Hilo provide care?
Hospice Of Hilo provides care in patient's home (78%), skilled nursing (10%), nursing facility (2%).
How large is Hospice Of Hilo?
Hospice Of Hilo serves an average of 112 patients per day and covers 34 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of Hilo?
20 physicians are affiliated with Hospice Of Hilo.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·