About Western Maryland Health System Hospice Services
Hospice overview and quality summary
Western Maryland Health System Hospice Services is a nonprofit hospice care provider in Cumberland, MD, serving patients and families in Allegany County and the surrounding area. Medicare certified since 1995, Western Maryland Health System Hospice Services has provided 31 years of end-of-life and palliative care to the community.
Western Maryland Health System Hospice Services serves an average of 40 patients per day, covering 18 ZIP codes across its service area. 80% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Western Maryland Health System Hospice Services has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 14 physicians are affiliated with this hospice.
When choosing hospice care in Cumberland, MD, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Western Maryland Health System Hospice Services has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Western Maryland Health System Hospice Services among the higher-rated hospice providers serving families in Cumberland, MD.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Western Maryland Health System Hospice Services a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
80% of caregivers gave Western Maryland Health System Hospice Services a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Western Maryland Health System Hospice Services a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
87% of caregivers gave Western Maryland Health System Hospice Services a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
81% of caregivers gave Western Maryland Health System Hospice Services a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
87% of caregivers gave Western Maryland Health System Hospice Services a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
88% of caregivers gave Western Maryland Health System Hospice Services a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.6%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.2%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.2%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.3%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.4%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
95.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Western Maryland Health System Hospice Services's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
52.6% of Western Maryland Health System Hospice Services's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
90.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
14.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,384
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Western Maryland Health System Hospice Services's patient population is primarily composed of individuals with cancer (35%), followed by dementia (30%), cardiovascular disease (12%), other conditions (9%), stroke (7%), respiratory disease (6%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Western Maryland Health System Hospice Services delivers 80% of its care in patients' homes, with 14% in skilled nursing settings, 6% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 40 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Doctors at Western Maryland Health System Hospice Services
14 affiliated physicians
Dr. Thomas Bostaph, NP
Nurse Practitioner
Dr. Sunil Gupta, MD
Internal Medicine
Dr. Jared Mathews, MD
Family Practice
Dr. Harjit Sidhu, MD
Internal Medicine
Dr. Mary Riley, DO
Internal Medicine
Dr. Terry Harvey, NP
Nurse Practitioner
Dr. Sheena Buskirk, DO
Family Practice
Dr. Mitul Dave, MD
Internal Medicine
Dr. Shiv Khanna, MD
Internal Medicine
Dr. Lisa Jenkins, NP
Nurse Practitioner
Dr. Jose Loveria, MD
Internal Medicine
Dr. Huma Shakil, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Western Maryland Health System Hospice Services
What is the CMS rating for Western Maryland Health System Hospice Services?
Western Maryland Health System Hospice Services has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Western Maryland Health System Hospice Services primarily treat?
Western Maryland Health System Hospice Services's patient population includes cancer (35%), dementia (30%), cardiovascular disease (12%), other conditions (9%), stroke (7%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.
Where does Western Maryland Health System Hospice Services provide care?
Western Maryland Health System Hospice Services provides care in patient's home (80%), skilled nursing (14%), assisted living (6%).
How large is Western Maryland Health System Hospice Services?
Western Maryland Health System Hospice Services serves an average of 40 patients per day and covers 18 ZIP codes in its service area.
How many doctors are affiliated with Western Maryland Health System Hospice Services?
14 physicians are affiliated with Western Maryland Health System Hospice Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·