About Trinity Health Of New England At Home
Hospice overview and quality summary
Trinity Health Of New England At Home is a nonprofit hospice care provider in West Springfield, MA, serving patients and families in Hampden County and the surrounding area. Medicare certified since 2007, Trinity Health Of New England At Home has provided 19 years of end-of-life and palliative care to the community.
The hospice covers 32 ZIP codes across its service area.
When choosing hospice care in West Springfield, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
75% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Trinity Health Of New England At Home a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
71% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
80% of caregivers gave Trinity Health Of New England At Home a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
79% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Trinity Health Of New England At Home
What is the CMS rating for Trinity Health Of New England At Home?
Trinity Health Of New England At Home does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Trinity Health Of New England At Home primarily treat?
Patient population data is not currently available for Trinity Health Of New England At Home.
Where does Trinity Health Of New England At Home provide care?
Care setting data is not currently available.
How large is Trinity Health Of New England At Home?
Size information is not currently available for Trinity Health Of New England At Home.
How many doctors are affiliated with Trinity Health Of New England At Home?
Affiliated physician data is not currently available for Trinity Health Of New England At Home.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·