About Hospice Services Of Western & Central Mass
Hospice overview and quality summary
Hospice Services Of Western & Central Mass is a for-profit hospice care provider in Feeding Hills, MA, serving patients and families in Hampden County and the surrounding area. Medicare certified since 2007, Hospice Services Of Western & Central Mass has provided 19 years of end-of-life and palliative care to the community.
Hospice Services Of Western & Central Mass serves an average of 38 patients per day, covering 122 ZIP codes across its service area. 24% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Hospice Services Of Western & Central Mass a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.
When choosing hospice care in Feeding Hills, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Hospice Services Of Western & Central Mass has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Feeding Hills, MA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
84% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
77% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
81% of caregivers gave Hospice Services Of Western & Central Mass a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
81% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.5%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.5%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Services Of Western & Central Mass's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
74.0% of Hospice Services Of Western & Central Mass's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
40.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
14.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
11.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,347
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Services Of Western & Central Mass's patient population is primarily composed of individuals with dementia (36%), followed by stroke (18%), other conditions (18%), cardiovascular disease (12%), cancer (12%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Hospice Services Of Western & Central Mass delivers 24% of its care in patients' homes, with 72% in skilled nursing settings, 5% in assisted living settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 38 patients per day.
Skilled Nursing
Patient's Home
Assisted Living
Doctors at Hospice Services Of Western & Central Mass
8 affiliated physicians
Dr. Saqib Chaudhary, MD
Internal Medicine
Dr. Rami Ashkar, MD
Internal Medicine
Dr. Adekunle Fajana, MD
Internal Medicine
Dr. Aisha Sheerin, MD
Internal Medicine
Dr. David Peterson, MD
Internal Medicine
Dr. Kirubakaran Siva, DO
Internal Medicine
Dr. Shiavax Cowasji, MD
Geriatric Medicine
Dr. Ann Maria Elder, MD
Physical Medicine And Rehabilitation
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Services Of Western & Central Mass
What is the CMS rating for Hospice Services Of Western & Central Mass?
Hospice Services Of Western & Central Mass has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Services Of Western & Central Mass primarily treat?
Hospice Services Of Western & Central Mass's patient population includes dementia (36%), stroke (18%), other conditions (18%), cardiovascular disease (12%), cancer (12%). This reflects the hospice's experience managing these conditions.
Where does Hospice Services Of Western & Central Mass provide care?
Hospice Services Of Western & Central Mass provides care in skilled nursing (72%), patient's home (24%), assisted living (5%).
How large is Hospice Services Of Western & Central Mass?
Hospice Services Of Western & Central Mass serves an average of 38 patients per day and covers 122 ZIP codes in its service area.
How many doctors are affiliated with Hospice Services Of Western & Central Mass?
8 physicians are affiliated with Hospice Services Of Western & Central Mass.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·