About Baystate Home Health
Hospice overview and quality summary
Baystate Home Health is a nonprofit hospice care provider in West Springfield, MA, serving patients and families in Hampden County and the surrounding area. Medicare certified since 1988, Baystate Home Health has provided 38 years of end-of-life and palliative care to the community.
Baystate Home Health serves an average of 125 patients per day, covering 70 ZIP codes across its service area. 73% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Baystate Home Health a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in West Springfield, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Baystate Home Health has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in West Springfield, MA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
80% of caregivers gave Baystate Home Health a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
77% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
83% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.8%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Baystate Home Health's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
52.5% of Baystate Home Health's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
95.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
33.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
2.7%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$8,863
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Baystate Home Health's patient population is primarily composed of individuals with cancer (29%), followed by other conditions (26%), cardiovascular disease (16%), dementia (12%), stroke (10%), respiratory disease (8%).
Care Settings
Where hospice care is delivered
Baystate Home Health delivers 73% of its care in patients' homes, with 17% in nursing facility settings, 4% in assisted living settings, 3% in skilled nursing settings, 3% in hospital settings. The hospice serves an average of 125 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Hospital
Doctors at Baystate Home Health
20 affiliated physicians
Dr. Ronald Beauzile
Internal Medicine
Dr. Mark Bigda, MD
Internal Medicine
Dr. Sudeep Siddappa Malleshappa, MD
Hematology/oncology
Dr. Joshua Mintz, MD
Family Practice
Dr. Rami Ashkar, MD
Internal Medicine
Dr. Rawad Elias, MD
Hematology/oncology
Dr. Mary Banda
Internal Medicine
Dr. Armen Asik, MD
Medical Oncology
Dr. Ritika Bhatt, MD
Internal Medicine
Dr. Wilson Mertens, MD
Hematology/oncology
Dr. Phyllis Owusu Griffin
Internal Medicine
Dr. Dennies Cuevas Rivera, MD
Internal Medicine
+ 8 more physicians
Dr. Christina Hayfron Benjamin, MD
Internal Medicine
Dr. Gino Mercadante, DO
Internal Medicine
Dr. Prarthna Bhardwaj, MD
Hematology
Dr. Edward Ryter, MD
Internal Medicine
Dr. Ronald Leombruno, MD
Family Practice
Dr. Andrew Fay, MD
Internal Medicine
Dr. Michelle Barnett, MD
Internal Medicine
Dr. John Peluso, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Baystate Home Health
What is the CMS rating for Baystate Home Health?
Baystate Home Health has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Baystate Home Health primarily treat?
Baystate Home Health's patient population includes cancer (29%), other conditions (26%), cardiovascular disease (16%), dementia (12%), stroke (10%), respiratory disease (8%). This reflects the hospice's experience managing these conditions.
Where does Baystate Home Health provide care?
Baystate Home Health provides care in patient's home (73%), nursing facility (17%), assisted living (4%), skilled nursing (3%), hospital (3%).
How large is Baystate Home Health?
Baystate Home Health serves an average of 125 patients per day and covers 70 ZIP codes in its service area.
How many doctors are affiliated with Baystate Home Health?
20 physicians are affiliated with Baystate Home Health.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·