About Southwest General Hospice
Hospice overview and quality summary
Southwest General Hospice is a nonprofit hospice care provider in Strongsville, OH, serving patients and families in Cuyahoga County and the surrounding area. Medicare certified since 1988, Southwest General Hospice has provided 38 years of end-of-life and palliative care to the community.
Southwest General Hospice serves an average of 33 patients per day, covering 47 ZIP codes across its service area. 63% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Southwest General Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 12 physicians are affiliated with this hospice.
When choosing hospice care in Strongsville, OH, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Southwest General Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Southwest General Hospice among the higher-rated hospice providers serving families in Strongsville, OH.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Southwest General Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Southwest General Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Southwest General Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
87% of caregivers gave Southwest General Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
88% of caregivers gave Southwest General Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
97.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.7%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Southwest General Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
64.9% of Southwest General Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
21
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
19.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
42.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
23.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
12%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$6,917
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Southwest General Hospice's patient population is primarily composed of individuals with cancer (34%), followed by other conditions (18%), respiratory disease (15%), cardiovascular disease (14%), dementia (11%), stroke (9%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Southwest General Hospice delivers 63% of its care in patients' homes, with 22% in inpatient hospice settings, 11% in nursing facility settings, 2% in assisted living settings, 2% in skilled nursing settings, 1% in hospital settings. The hospice serves an average of 33 patients per day.
Patient's Home
Inpatient Hospice
Nursing Facility
Assisted Living
Skilled Nursing
Hospital
Doctors at Southwest General Hospice
12 affiliated physicians
Dr. Valji Munjapara, MD
Internal Medicine
Dr. Ghassan Abdallah, MD
Family Practice
Dr. Mary Klein, MD
Family Practice
Dr. Suzanne Staraitis, DO
Family Practice
Dr. Christopher Dolega, MD
Family Practice
Dr. Karyn Abdallah, MD
Family Practice
Dr. Sanjul Patel, MD
Internal Medicine
Dr. Rafik Massouh, MD
Hospitalist
Dr. Tushar Shah, MD
Emergency Medicine
Dr. Irena Kodz, MD
Internal Medicine
Dr. John Petrus, MD
Hematology/oncology
Dr. Linda Dilisi, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Southwest General Hospice
What is the CMS rating for Southwest General Hospice?
Southwest General Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Southwest General Hospice primarily treat?
Southwest General Hospice's patient population includes cancer (34%), other conditions (18%), respiratory disease (15%), cardiovascular disease (14%), dementia (11%), stroke (9%). This reflects the hospice's experience managing these conditions.
Where does Southwest General Hospice provide care?
Southwest General Hospice provides care in patient's home (63%), inpatient hospice (22%), nursing facility (11%), assisted living (2%), skilled nursing (2%), hospital (1%).
How large is Southwest General Hospice?
Southwest General Hospice serves an average of 33 patients per day and covers 47 ZIP codes in its service area.
How many doctors are affiliated with Southwest General Hospice?
12 physicians are affiliated with Southwest General Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·