About Serenity Hospice And Home
Hospice overview and quality summary
Serenity Hospice And Home is a nonprofit hospice care provider in Oregon, IL, serving patients and families in Ogle County and the surrounding area. Medicare certified since 1995, Serenity Hospice And Home has provided 31 years of end-of-life and palliative care to the community.
Serenity Hospice And Home serves an average of 93 patients per day, covering 92 ZIP codes across its service area. 45% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Serenity Hospice And Home has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 15 physicians are affiliated with this hospice.
When choosing hospice care in Oregon, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Serenity Hospice And Home has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Serenity Hospice And Home among the higher-rated hospice providers serving families in Oregon, IL.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Serenity Hospice And Home a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave Serenity Hospice And Home a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
80% of caregivers gave Serenity Hospice And Home a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
87% of caregivers gave Serenity Hospice And Home a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
86% of caregivers gave Serenity Hospice And Home a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Serenity Hospice And Home a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
90% of caregivers gave Serenity Hospice And Home a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave Serenity Hospice And Home a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Serenity Hospice And Home's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
71.6% of Serenity Hospice And Home's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
21.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
14.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
42.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
27.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
4.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$10,966
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Serenity Hospice And Home's patient population is primarily composed of individuals with cancer (30%), followed by other conditions (28%), cardiovascular disease (20%), dementia (10%), respiratory disease (9%), stroke (3%).
Care Settings
Where hospice care is delivered
Serenity Hospice And Home delivers 45% of its care in patients' homes, with 38% in nursing facility settings, 7% in assisted living settings, 1% in inpatient hospice settings, 1% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 93 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Skilled Nursing
Doctors at Serenity Hospice And Home
15 affiliated physicians
Dr. Jason Popp, MD
Family Practice
Dr. Daniel Retzer, MD
Family Practice
Dr. Timothy Flynn, MD
Family Practice
Dr. Jaclyn Parayao, MD
Family Practice
Dr. Mary Pendleton, NP
Nurse Practitioner
Dr. Kacey Cain
Nurse Practitioner
Dr. John Plescia, MD
Hospice/palliative Care
Dr. Phong Dang, MD
Family Practice
Dr. Albert Reynolds, MD
Internal Medicine
Dr. Gregory Reckamp, MD
Family Practice
Dr. Erik Englehart, MD
Family Practice
Dr. Lawrence Kacmar, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Serenity Hospice And Home
What is the CMS rating for Serenity Hospice And Home?
Serenity Hospice And Home has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Serenity Hospice And Home primarily treat?
Serenity Hospice And Home's patient population includes cancer (30%), other conditions (28%), cardiovascular disease (20%), dementia (10%), respiratory disease (9%), stroke (3%). This reflects the hospice's experience managing these conditions.
Where does Serenity Hospice And Home provide care?
Serenity Hospice And Home provides care in patient's home (45%), nursing facility (38%), assisted living (7%), inpatient hospice (1%), skilled nursing (1%).
How large is Serenity Hospice And Home?
Serenity Hospice And Home serves an average of 93 patients per day and covers 92 ZIP codes in its service area.
How many doctors are affiliated with Serenity Hospice And Home?
15 physicians are affiliated with Serenity Hospice And Home.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·