About Mercyhealth At Home
Hospice overview and quality summary
Mercyhealth At Home is a nonprofit hospice care provider in Rockford, IL, serving patients and families in Winnebago County and the surrounding area. Medicare certified since 1988, Mercyhealth At Home has provided 38 years of end-of-life and palliative care to the community.
Mercyhealth At Home serves an average of 57 patients per day, covering 42 ZIP codes across its service area. 57% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Mercyhealth At Home a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Rockford, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Mercyhealth At Home has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Rockford, IL compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
68% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
67% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.6%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mercyhealth At Home's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
80.6% of Mercyhealth At Home's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
40.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
36.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
18.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$15,587
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mercyhealth At Home's patient population is primarily composed of individuals with dementia (28%), followed by other conditions (23%), cancer (22%), cardiovascular disease (20%), respiratory disease (6%), stroke (5%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Mercyhealth At Home delivers 57% of its care in patients' homes, with 31% in nursing facility settings, 10% in assisted living settings, 1% in inpatient hospice settings, 1% in skilled nursing settings. The hospice serves an average of 57 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Skilled Nursing
Doctors at Mercyhealth At Home
20 affiliated physicians
Dr. Raju Shanmugam, MD
Family Practice
Dr. John Dorsey, MD
Internal Medicine
Dr. Jean Walsh, DO
Family Practice
Dr. Jon Strutzenberg, MD
Family Practice
Dr. Hahn Rudolph, MD
Family Practice
Dr. Waqas Ahmad, MD
Internal Medicine
Dr. Sandra Labak, DO
Family Practice
Dr. Arthur Rone, MD
Internal Medicine
Dr. Shahrukh Malghani, MD
Hospitalist
Dr. Paul Schroeder, MD
Family Practice
Dr. Shahid Mohammad, DO
Family Practice
Dr. David Hansen, MD
Internal Medicine
+ 8 more physicians
Dr. Joshua Malinis, DO
Internal Medicine
Dr. Saman Razzak, MD
Family Practice
Dr. Magdalena Nowak, MD
Family Practice
Dr. Yaqoob Syed, DO
Family Practice
Dr. Vasil Nika, MD
Family Practice
Dr. Aaron Coates, MD
Internal Medicine
Dr. Shailesh Virani, MD
Family Practice
Dr. Ian Schermer, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Mercyhealth At Home
What is the CMS rating for Mercyhealth At Home?
Mercyhealth At Home has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mercyhealth At Home primarily treat?
Mercyhealth At Home's patient population includes dementia (28%), other conditions (23%), cancer (22%), cardiovascular disease (20%), respiratory disease (6%), stroke (5%). This reflects the hospice's experience managing these conditions.
Where does Mercyhealth At Home provide care?
Mercyhealth At Home provides care in patient's home (57%), nursing facility (31%), assisted living (10%), inpatient hospice (1%), skilled nursing (1%).
How large is Mercyhealth At Home?
Mercyhealth At Home serves an average of 57 patients per day and covers 42 ZIP codes in its service area.
How many doctors are affiliated with Mercyhealth At Home?
20 physicians are affiliated with Mercyhealth At Home.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·