About Riverside Walter Reed Hospice
Hospice overview and quality summary
Riverside Walter Reed Hospice is a nonprofit hospice care provider in Gloucester, VA, serving patients and families in Gloucester County and the surrounding area. Medicare certified since 1995, Riverside Walter Reed Hospice has provided 31 years of end-of-life and palliative care to the community.
Riverside Walter Reed Hospice serves an average of 96 patients per day, covering 69 ZIP codes across its service area. 66% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Riverside Walter Reed Hospice has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 7 physicians are affiliated with this hospice.
When choosing hospice care in Gloucester, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Riverside Walter Reed Hospice has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Riverside Walter Reed Hospice among the higher-rated hospice providers serving families in Gloucester, VA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Riverside Walter Reed Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Riverside Walter Reed Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Riverside Walter Reed Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Riverside Walter Reed Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave Riverside Walter Reed Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
84% of caregivers gave Riverside Walter Reed Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
87% of caregivers gave Riverside Walter Reed Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
92% of caregivers gave Riverside Walter Reed Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Riverside Walter Reed Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
40.8% of Riverside Walter Reed Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
92.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
48.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
43.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
5.7%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,688
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Riverside Walter Reed Hospice's patient population is primarily composed of individuals with cancer (26%), followed by other conditions (21%), dementia (19%), cardiovascular disease (14%), stroke (13%), respiratory disease (11%).
Care Settings
Where hospice care is delivered
Riverside Walter Reed Hospice delivers 66% of its care in patients' homes, with 23% in nursing facility settings, 8% in skilled nursing settings, 3% in assisted living settings, 1% in hospital settings. The hospice serves an average of 96 patients per day.
Patient's Home
Nursing Facility
Skilled Nursing
Assisted Living
Hospital
Doctors at Riverside Walter Reed Hospice
7 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Riverside Walter Reed Hospice
What is the CMS rating for Riverside Walter Reed Hospice?
Riverside Walter Reed Hospice has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Riverside Walter Reed Hospice primarily treat?
Riverside Walter Reed Hospice's patient population includes cancer (26%), other conditions (21%), dementia (19%), cardiovascular disease (14%), stroke (13%), respiratory disease (11%). This reflects the hospice's experience managing these conditions.
Where does Riverside Walter Reed Hospice provide care?
Riverside Walter Reed Hospice provides care in patient's home (66%), nursing facility (23%), skilled nursing (8%), assisted living (3%), hospital (1%).
How large is Riverside Walter Reed Hospice?
Riverside Walter Reed Hospice serves an average of 96 patients per day and covers 69 ZIP codes in its service area.
How many doctors are affiliated with Riverside Walter Reed Hospice?
7 physicians are affiliated with Riverside Walter Reed Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·