About Personal Touch Home Care & Hospice-newport News
Hospice overview and quality summary
Personal Touch Home Care & Hospice-newport News is a for-profit hospice care provider in Newport News, VA, serving patients and families in Newport News City County and the surrounding area. Medicare certified since 1995, Personal Touch Home Care & Hospice-newport News has provided 31 years of end-of-life and palliative care to the community.
Personal Touch Home Care & Hospice-newport News serves an average of 16 patients per day, covering 62 ZIP codes across its service area. 94% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Personal Touch Home Care & Hospice-newport News a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Newport News, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Personal Touch Home Care & Hospice-newport News has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Newport News, VA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
83% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
74% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Personal Touch Home Care & Hospice-newport News a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
78% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.2%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
95.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Personal Touch Home Care & Hospice-newport News's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
37.0% of Personal Touch Home Care & Hospice-newport News's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
91.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
81.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
11.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,270
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Personal Touch Home Care & Hospice-newport News's patient population is primarily composed of individuals with cancer (61%), followed by other conditions (22%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Personal Touch Home Care & Hospice-newport News delivers 94% of its care in patients' homes, with 5% in assisted living settings, 1% in nursing facility settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 16 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at Personal Touch Home Care & Hospice-newport News
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Personal Touch Home Care & Hospice-newport News
What is the CMS rating for Personal Touch Home Care & Hospice-newport News?
Personal Touch Home Care & Hospice-newport News has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Personal Touch Home Care & Hospice-newport News primarily treat?
Personal Touch Home Care & Hospice-newport News's patient population includes cancer (61%), other conditions (22%). This reflects the hospice's experience managing these conditions.
Where does Personal Touch Home Care & Hospice-newport News provide care?
Personal Touch Home Care & Hospice-newport News provides care in patient's home (94%), assisted living (5%), nursing facility (1%).
How large is Personal Touch Home Care & Hospice-newport News?
Personal Touch Home Care & Hospice-newport News serves an average of 16 patients per day and covers 62 ZIP codes in its service area.
How many doctors are affiliated with Personal Touch Home Care & Hospice-newport News?
2 physicians are affiliated with Personal Touch Home Care & Hospice-newport News.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·