About Riverside Hospice Care
Hospice overview and quality summary
Riverside Hospice Care is a nonprofit hospice care provider in Newport News, VA, serving patients and families in Newport News City County and the surrounding area. Medicare certified since 1992, Riverside Hospice Care has provided 34 years of end-of-life and palliative care to the community.
Riverside Hospice Care serves an average of 151 patients per day, covering 49 ZIP codes across its service area. 67% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Riverside Hospice Care holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 15 physicians are affiliated with this hospice.
When choosing hospice care in Newport News, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Below Average
CMS CAHPS Hospice Star Rating
Riverside Hospice Care has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Newport News, VA considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
77% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
70% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Riverside Hospice Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
41.3% of Riverside Hospice Care's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
91.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
38.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
39%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,087
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Riverside Hospice Care's patient population is primarily composed of individuals with cancer (29%), followed by stroke (23%), cardiovascular disease (18%), dementia (14%), other conditions (11%), respiratory disease (7%).
Care Settings
Where hospice care is delivered
Riverside Hospice Care delivers 67% of its care in patients' homes, with 17% in nursing facility settings, 14% in assisted living settings, 1% in inpatient hospice settings, 1% in skilled nursing settings. The hospice serves an average of 151 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Skilled Nursing
Doctors at Riverside Hospice Care
15 affiliated physicians
Dr. Martin Payne, MD
Emergency Medicine
Dr. Daniel Munn, MD
General Surgery
Dr. Robert Walters, MD
Internal Medicine
Dr. Kevin Wolf, DO
Family Practice
Dr. Teresa Mcconaughy, MD
Family Practice
Dr. Alfonso Brochero, MD
Internal Medicine
Dr. Amir Hajimomenian, MD
Internal Medicine
Dr. Bhavik Patel, MD
Hospitalist
Dr. Gregg Shivers, MD
Internal Medicine
Dr. Michael Reynolds, MD
Hospitalist
Dr. Aaron Naji, MD
Medical Oncology
Dr. Michael Siu, MD
Hospitalist
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in VA
Affinity Care Of Virginia Llc
For-Profit · 3 mi away
714 Thimble Shoals Boulevard Suite C, Newport News, VA 23606
(757) 330-8050
Virginia Health Hospice
For-Profit · 3 mi away
1103 William Styron, Sq S, Newport News, VA 23606
(757) 223-1396
Kindred Hospice - Newport News
For-Profit · 3 mi away
11835 Fishing Point Dr, Suite 102, Newport News, VA 23606
(757) 874-1237
Personal Touch Home Care & Hospice-newport News
For-Profit · 3 mi away
11817 Canon Blvd, Suite 300, Newport News, VA 23606
(757) 855-1355
Sentara Home Care Services - Newport News
For-Profit · 3 mi away
11844 Rock Landing Drive, Suite C, Newport News, VA 23606
(757) 736-0723
Promedica Hospice (newport News)
For-Profit · 6 mi away
41 Old Oyster Point Road Unit D, Newport News, VA 23602
(757) 594-8215
Frequently Asked Questions
About Riverside Hospice Care
What is the CMS rating for Riverside Hospice Care?
Riverside Hospice Care has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Riverside Hospice Care primarily treat?
Riverside Hospice Care's patient population includes cancer (29%), stroke (23%), cardiovascular disease (18%), dementia (14%), other conditions (11%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.
Where does Riverside Hospice Care provide care?
Riverside Hospice Care provides care in patient's home (67%), nursing facility (17%), assisted living (14%), inpatient hospice (1%), skilled nursing (1%).
How large is Riverside Hospice Care?
Riverside Hospice Care serves an average of 151 patients per day and covers 49 ZIP codes in its service area.
How many doctors are affiliated with Riverside Hospice Care?
15 physicians are affiliated with Riverside Hospice Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·