About Prohealth Home Hospice
Hospice overview and quality summary
Prohealth Home Hospice is a nonprofit hospice care provider in Waukesha, WI, serving patients and families in Waukesha County and the surrounding area. Medicare certified since 1992, Prohealth Home Hospice has provided 34 years of end-of-life and palliative care to the community.
Prohealth Home Hospice serves an average of 87 patients per day, covering 60 ZIP codes across its service area. 80% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Prohealth Home Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Waukesha, WI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Prohealth Home Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Prohealth Home Hospice among the higher-rated hospice providers serving families in Waukesha, WI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Prohealth Home Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Prohealth Home Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Prohealth Home Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Prohealth Home Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Prohealth Home Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave Prohealth Home Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.9%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Prohealth Home Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
82.6% of Prohealth Home Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
25
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
16.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
22.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
6.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
5.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$7,377
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Prohealth Home Hospice's patient population is primarily composed of individuals with cancer (32%), followed by other conditions (28%), cardiovascular disease (19%), respiratory disease (9%), dementia (6%), stroke (6%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Prohealth Home Hospice delivers 80% of its care in patients' homes, with 11% in inpatient hospice settings, 4% in assisted living settings, 2% in skilled nursing settings, 2% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 87 patients per day.
Patient's Home
Inpatient Hospice
Assisted Living
Skilled Nursing
Hospital
Doctors at Prohealth Home Hospice
20 affiliated physicians
Dr. William Cooper, MD
Internal Medicine
Dr. Renee Knapp, DO
Family Practice
Dr. Jaswinder Sidhu, MD
Internal Medicine
Dr. Jonathan Kapke, DO
Medical Oncology
Dr. Daniel Riordan, DO
Internal Medicine
Dr. Derek Serna, MD
Medical Oncology
Dr. Michelle Morgan, MD
Family Practice
Dr. Jane Walloch, MD
Family Practice
Dr. Kieran Mcavoy, MD
Internal Medicine
Dr. Bridget Lenz, MD
Family Practice
Dr. Christopher Kordick, DO
Family Practice
Dr. Emily Abeyta, MD
Family Practice
+ 8 more physicians
Dr. Nabeel Beg, MD
Internal Medicine
Dr. Saima Akbar, MD
Internal Medicine
Dr. Ariel Kleman, MD
Medical Oncology
Dr. Adam Siegel, MD
Hematology/oncology
Dr. Phillip Harris, DO
Family Practice
Dr. Cheryl Serb, MD
Family Practice
Dr. Lindsey Coon, MD
Family Practice
Dr. Christopher Hake, MD
Medical Oncology
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Prohealth Home Hospice
What is the CMS rating for Prohealth Home Hospice?
Prohealth Home Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Prohealth Home Hospice primarily treat?
Prohealth Home Hospice's patient population includes cancer (32%), other conditions (28%), cardiovascular disease (19%), respiratory disease (9%), dementia (6%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Prohealth Home Hospice provide care?
Prohealth Home Hospice provides care in patient's home (80%), inpatient hospice (11%), assisted living (4%), skilled nursing (2%), hospital (2%).
How large is Prohealth Home Hospice?
Prohealth Home Hospice serves an average of 87 patients per day and covers 60 ZIP codes in its service area.
How many doctors are affiliated with Prohealth Home Hospice?
20 physicians are affiliated with Prohealth Home Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·