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Hospice Care

Middlesex Hospital Homecare

Average3-Star CMS Rating

770 Saybrook Road, Middletown, CT 06457

Non-Profit
32 Years Certified
79 Patients/Day

Contact Middlesex Hospital Homecare

(860) 358-5600Get Directions

770 Saybrook Road
Middletown, CT 06457

About Middlesex Hospital Homecare

Hospice overview and quality summary

Middlesex Hospital Homecare is a nonprofit hospice care provider in Middletown, CT, serving patients and families in Middlesex County and the surrounding area. Medicare certified since 1994, Middlesex Hospital Homecare has provided 32 years of end-of-life and palliative care to the community.

Middlesex Hospital Homecare serves an average of 79 patients per day, covering 50 ZIP codes across its service area. 77% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

CMS has assigned Middlesex Hospital Homecare a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Middletown, CT, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating3/5 Stars
OwnershipNon-Profit
Certified Since1994
CountyMiddlesex
Avg Daily Census79 patients
Service Area50 ZIP codes
HCI Score9/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

3of 5

Average

CMS CAHPS Hospice Star Rating

Middlesex Hospital Homecare has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Middletown, CT compare hospice providers.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
90%

90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
90%

90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
71%

71% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Below Average
77%

77% of caregivers gave a top rating for team communication, below the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
65%

65% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
75%

75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
75%

75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Average
83%

83% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

96.4%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.6%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

99.8%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

99.3%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

100.0%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

95.7%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

9/10

Overall HCI Score

National average: 8.8/10

Middlesex Hospital Homecare's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

28.9% of Middlesex Hospital Homecare's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.

Visits Near Death

Patients with visits in last 3 days of life

86%

Natl: 89.5%

21th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

9.1

Natl: 13.4

16th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

7.9%

Natl: 9.2%

50th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

65.1%

Natl: 55.4%

67th pctl

Early Live Discharges

Patients discharged alive within 3 days

8.3%

Natl: 7.2%

63th pctl

Late Live Discharges

Patients discharged alive after enrollment

31.3%

Natl: 40%

35th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

2.1%

Natl: 8%

23th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

6.3%

Natl: 2.3%

94th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

1.1%

Natl: 0.6%

90th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$13,650

Natl: $16,971

26th pctl

Patient Population

Primary diagnoses of hospice patients

Middlesex Hospital Homecare's patient population is primarily composed of individuals with cancer (28%), followed by other conditions (24%), cardiovascular disease (18%), stroke (13%), dementia (10%), respiratory disease (8%).

Cancer28%
Other Conditions24%
Cardiovascular Disease18%
Stroke13%
Dementia10%
Respiratory Disease8%

Care Settings

Where hospice care is delivered

Middlesex Hospital Homecare delivers 77% of its care in patients' homes, with 18% in skilled nursing settings, 3% in assisted living settings, 1% in hospital settings. The hospice serves an average of 79 patients per day.

Patient's Home

77%

Skilled Nursing

18%

Assisted Living

3%

Hospital

1%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Middlesex Hospital Homecare

What is the CMS rating for Middlesex Hospital Homecare?

Middlesex Hospital Homecare has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Middlesex Hospital Homecare primarily treat?

Middlesex Hospital Homecare's patient population includes cancer (28%), other conditions (24%), cardiovascular disease (18%), stroke (13%), dementia (10%), respiratory disease (8%). This reflects the hospice's experience managing these conditions.

Where does Middlesex Hospital Homecare provide care?

Middlesex Hospital Homecare provides care in patient's home (77%), skilled nursing (18%), assisted living (3%), hospital (1%).

How large is Middlesex Hospital Homecare?

Middlesex Hospital Homecare serves an average of 79 patients per day and covers 50 ZIP codes in its service area.

How many doctors are affiliated with Middlesex Hospital Homecare?

20 physicians are affiliated with Middlesex Hospital Homecare.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·