About Hospice & Palliative Care Palmetto Region
Hospice overview and quality summary
Hospice & Palliative Care Palmetto Region is a nonprofit hospice care provider in Fort Mill, SC, serving patients and families in York County and the surrounding area. Medicare certified since 2015, Hospice & Palliative Care Palmetto Region has provided 11 years of end-of-life and palliative care to the community.
Hospice & Palliative Care Palmetto Region serves an average of 125 patients per day, covering 38 ZIP codes across its service area. 61% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice & Palliative Care Palmetto Region has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 5 physicians are affiliated with this hospice.
When choosing hospice care in Fort Mill, SC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice & Palliative Care Palmetto Region has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice & Palliative Care Palmetto Region among the higher-rated hospice providers serving families in Fort Mill, SC.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
81% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Hospice & Palliative Care Palmetto Region a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice & Palliative Care Palmetto Region's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
69.6% of Hospice & Palliative Care Palmetto Region's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
57.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
32.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
13.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.7%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.6%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,758
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice & Palliative Care Palmetto Region's patient population is primarily composed of individuals with dementia (34%), followed by cancer (22%), other conditions (20%), cardiovascular disease (14%), respiratory disease (7%), stroke (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Hospice & Palliative Care Palmetto Region delivers 61% of its care in patients' homes, with 28% in assisted living settings, 10% in nursing facility settings, 1% in inpatient hospice settings. The hospice serves an average of 125 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Inpatient Hospice
Doctors at Hospice & Palliative Care Palmetto Region
5 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Hospice care in SC
Epic Care Health Llc
For-Profit · 8 mi away
1012 Marke St Suite 307, Fort Mill, SC 29708
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Providence Hospice Llc
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Riverview Hospice And Palliative Care,llc
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Interim Health Care Of The Triad, Inc
For-Profit · 13 mi away
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Hospice Care Of South Carolina
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Frequently Asked Questions
About Hospice & Palliative Care Palmetto Region
What is the CMS rating for Hospice & Palliative Care Palmetto Region?
Hospice & Palliative Care Palmetto Region has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice & Palliative Care Palmetto Region primarily treat?
Hospice & Palliative Care Palmetto Region's patient population includes dementia (34%), cancer (22%), other conditions (20%), cardiovascular disease (14%), respiratory disease (7%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Hospice & Palliative Care Palmetto Region provide care?
Hospice & Palliative Care Palmetto Region provides care in patient's home (61%), assisted living (28%), nursing facility (10%), inpatient hospice (1%).
How large is Hospice & Palliative Care Palmetto Region?
Hospice & Palliative Care Palmetto Region serves an average of 125 patients per day and covers 38 ZIP codes in its service area.
How many doctors are affiliated with Hospice & Palliative Care Palmetto Region?
5 physicians are affiliated with Hospice & Palliative Care Palmetto Region.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·