About Hospice Of The North Country Inc
Hospice overview and quality summary
Hospice Of The North Country Inc is an hospice care provider in Plattsburgh, NY, serving patients and families in Clinton County and the surrounding area. Medicare certified since 1988, Hospice Of The North Country Inc has provided 38 years of end-of-life and palliative care to the community.
Hospice Of The North Country Inc serves an average of 37 patients per day, covering 42 ZIP codes across its service area. 90% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of The North Country Inc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 19 physicians are affiliated with this hospice.
When choosing hospice care in Plattsburgh, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Hospice Of The North Country Inc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of The North Country Inc among the higher-rated hospice providers serving families in Plattsburgh, NY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
95% of caregivers gave Hospice Of The North Country Inc a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
98% of caregivers gave Hospice Of The North Country Inc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
83% of caregivers gave Hospice Of The North Country Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
93% of caregivers gave Hospice Of The North Country Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
89% of caregivers gave Hospice Of The North Country Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
88% of caregivers gave Hospice Of The North Country Inc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
91% of caregivers gave Hospice Of The North Country Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
99% of caregivers gave Hospice Of The North Country Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of The North Country Inc's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
71.3% of Hospice Of The North Country Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
37.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
14.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
25%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,829
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of The North Country Inc's patient population is primarily composed of individuals with cancer (45%), followed by cardiovascular disease (15%), other conditions (12%), respiratory disease (10%), stroke (10%), dementia (9%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Hospice Of The North Country Inc delivers 90% of its care in patients' homes, with 6% in nursing facility settings, 2% in assisted living settings, 2% in skilled nursing settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 37 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at Hospice Of The North Country Inc
19 affiliated physicians
Dr. Gerald Cahill, MD
Family Practice
Dr. Johnnie Wren, MD
Family Practice
Dr. Delaney Osborn, MD
Family Practice
Dr. Myrna Sanchez-latreille, MD
Medical Oncology
Dr. Meagan Cabrera, MD
Family Practice
Dr. Gilbert Desmangles, MD
Family Practice
Dr. Glenn Schroyer, MD
Family Practice
Dr. Mary Halloran, MD
Family Practice
Dr. Kristin Ambler, MD
Internal Medicine
Dr. William Latreille, MD
Internal Medicine
Dr. Craig Richards, DO
Internal Medicine
Dr. William Pace, MD
Diagnostic Radiology
+ 7 more physicians
Dr. Anita Bodrogi, MD
Osteopathic Manipulative Medicine
Dr. Nicole Cerklewich, DO
Family Practice
Dr. Yamilee Jacques, MD
Internal Medicine
Dr. Stanley Yang, MD
Family Practice
Dr. Marina Medved, DO
Osteopathic Manipulative Medicine
Dr. Paige Darby, MD
Family Practice
Dr. Steven Heintz, MD
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of The North Country Inc
What is the CMS rating for Hospice Of The North Country Inc?
Hospice Of The North Country Inc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of The North Country Inc primarily treat?
Hospice Of The North Country Inc's patient population includes cancer (45%), cardiovascular disease (15%), other conditions (12%), respiratory disease (10%), stroke (10%), dementia (9%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of The North Country Inc provide care?
Hospice Of The North Country Inc provides care in patient's home (90%), nursing facility (6%), assisted living (2%), skilled nursing (2%).
How large is Hospice Of The North Country Inc?
Hospice Of The North Country Inc serves an average of 37 patients per day and covers 42 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of The North Country Inc?
19 physicians are affiliated with Hospice Of The North Country Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·