About High Peaks Hospice And Palliative Care, Inc
Hospice overview and quality summary
High Peaks Hospice And Palliative Care, Inc is a nonprofit hospice care provider in Saranac Lake, NY, serving patients and families in Franklin County and the surrounding area. Medicare certified since 1988, High Peaks Hospice And Palliative Care, Inc has provided 38 years of end-of-life and palliative care to the community.
High Peaks Hospice And Palliative Care, Inc serves an average of 55 patients per day, covering 87 ZIP codes across its service area. 87% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
High Peaks Hospice And Palliative Care, Inc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Saranac Lake, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
High Peaks Hospice And Palliative Care, Inc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places High Peaks Hospice And Palliative Care, Inc among the higher-rated hospice providers serving families in Saranac Lake, NY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
89% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
82% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave High Peaks Hospice And Palliative Care, Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
94.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.4%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.5%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
92.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
High Peaks Hospice And Palliative Care, Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
61.4% of High Peaks Hospice And Palliative Care, Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
13.7%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
12.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
23.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$7,294
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
High Peaks Hospice And Palliative Care, Inc's patient population is primarily composed of individuals with cancer (40%), followed by other conditions (17%), dementia (16%), cardiovascular disease (14%), respiratory disease (9%), stroke (4%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
High Peaks Hospice And Palliative Care, Inc delivers 87% of its care in patients' homes, with 8% in assisted living settings, 5% in nursing facility settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 55 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at High Peaks Hospice And Palliative Care, Inc
20 affiliated physicians
Dr. Kristy Farmer, DO
Family Practice
Dr. Gordon Thomas, DO
Family Practice
Dr. Michele Mannion, MD
Internal Medicine
Dr. Thomas Kandora, MD
Internal Medicine
Dr. Eric Burdge, MD
Family Practice
Dr. Kevin Gallagher, MD
Family Practice
Dr. Russell Rider, MD
Family Practice
Dr. Mikram Jafri, MD
Internal Medicine
Dr. John Stoutenburg, MD
Hematology/oncology
Dr. Suzanne Bergin, DO
Internal Medicine
Dr. Mary Halloran, MD
Family Practice
Dr. Thomas Portuese, MD
Family Practice
+ 8 more physicians
Dr. Alexandra Aarons
Family Practice
Dr. David Ouyang, MD
Family Practice
Dr. David Mastrianni, MD
Hematology/oncology
Dr. Darci Gaiotti-grubbs, MD
Hematology/oncology
Dr. Alison Nemeti, MD
Family Practice
Dr. Kristin Mack, DO
Family Practice
Dr. Gerard Abess, MD
Family Practice
Dr. Mark Quaresima, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About High Peaks Hospice And Palliative Care, Inc
What is the CMS rating for High Peaks Hospice And Palliative Care, Inc?
High Peaks Hospice And Palliative Care, Inc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does High Peaks Hospice And Palliative Care, Inc primarily treat?
High Peaks Hospice And Palliative Care, Inc's patient population includes cancer (40%), other conditions (17%), dementia (16%), cardiovascular disease (14%), respiratory disease (9%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does High Peaks Hospice And Palliative Care, Inc provide care?
High Peaks Hospice And Palliative Care, Inc provides care in patient's home (87%), assisted living (8%), nursing facility (5%).
How large is High Peaks Hospice And Palliative Care, Inc?
High Peaks Hospice And Palliative Care, Inc serves an average of 55 patients per day and covers 87 ZIP codes in its service area.
How many doctors are affiliated with High Peaks Hospice And Palliative Care, Inc?
20 physicians are affiliated with High Peaks Hospice And Palliative Care, Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·