About Hospice Of North Idaho
Hospice overview and quality summary
Hospice Of North Idaho is a nonprofit hospice care provider in Coeur D Alene, ID, serving patients and families in Kootenai County and the surrounding area. Medicare certified since 1986, Hospice Of North Idaho has provided 40 years of end-of-life and palliative care to the community.
Hospice Of North Idaho serves an average of 116 patients per day, covering 36 ZIP codes across its service area. 57% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of North Idaho has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Coeur D Alene, ID, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of North Idaho has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of North Idaho among the higher-rated hospice providers serving families in Coeur D Alene, ID.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Hospice Of North Idaho a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave Hospice Of North Idaho a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Hospice Of North Idaho a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Hospice Of North Idaho a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
89% of caregivers gave Hospice Of North Idaho a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
94% of caregivers gave Hospice Of North Idaho a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.9%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of North Idaho's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
51.0% of Hospice Of North Idaho's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
95.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
12.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
70.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
9.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
3.9%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,980
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of North Idaho's patient population is primarily composed of individuals with cancer (34%), followed by other conditions (19%), cardiovascular disease (18%), stroke (17%), dementia (7%), respiratory disease (7%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Hospice Of North Idaho delivers 57% of its care in patients' homes, with 33% in assisted living settings, 4% in inpatient hospice settings, 3% in skilled nursing settings, 2% in nursing facility settings. The hospice serves an average of 116 patients per day.
Patient's Home
Assisted Living
Inpatient Hospice
Skilled Nursing
Nursing Facility
Doctors at Hospice Of North Idaho
20 affiliated physicians
Dr. Heidi Herold, MD
Family Practice
Dr. Jeffrey Hargraves, PA
Physician Assistant
Dr. Matthew Bean, MD
Family Practice
Dr. Susan Daugharty-fowler, MD
Internal Medicine
Dr. Crystal Pyrak, MD
Family Practice
Dr. Valerie Kastens, NP
Nurse Practitioner
Dr. Morgan Ford, MD
Family Practice
Dr. Tyler Clark, MD
Family Practice
Dr. Michael Meza, MD
Family Practice
Dr. John Sturges, MD
Family Practice
Dr. Tiffany Kugler, NP
Nurse Practitioner
Dr. Lorena De La Rosa, NP
Nurse Practitioner
+ 8 more physicians
Dr. Patrick Marvil, MD
Family Practice
Dr. David Bartels, DO
Hematology/oncology
Dr. Abby Gardner, MD
Internal Medicine
Dr. William Spence, MD
Family Practice
Dr. Catherine Suriano, MD
Family Practice
Dr. Andrea Dinning, DO
Internal Medicine
Dr. George Bell, MD
Internal Medicine
Dr. Lisa Kailey, NP
Nurse Practitioner
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in ID
Advanced Home Care And Hospice Of Coeur D'alene
For-Profit · 7 mi away
1578 W Riverstone Drive, Coeur D'alene, ID 83814
(208) 769-0500
Crest Home Health And Hospice, Llc
Non-Profit · 7 mi away
2100 Northwest Blvd Ste 120, Coeur D'alene, ID 83814
(208) 765-4343
Kindred Hospice
For-Profit · 7 mi away
1230 Northwood Center Court, Suite B, Coeur D'alene, ID 83814
(208) 765-3452
Auburn Crest Hospice
For-Profit · 7 mi away
1221 Ironwood Dr Suite 102, Coeur D'alene, ID 83814
(208) 665-8111
Bonner Community Hospice
Non-Profit · 51 mi away
520 North Third Avenue, Sandpoint, ID 83864
(208) 265-1179
St Joseph Regional Medical Center Hospice
For-Profit · 102 mi away
200 Main St, Lewiston, ID 83501
(208) 799-5275
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Hospice Of North Idaho
What is the CMS rating for Hospice Of North Idaho?
Hospice Of North Idaho has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of North Idaho primarily treat?
Hospice Of North Idaho's patient population includes cancer (34%), other conditions (19%), cardiovascular disease (18%), stroke (17%), dementia (7%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of North Idaho provide care?
Hospice Of North Idaho provides care in patient's home (57%), assisted living (33%), inpatient hospice (4%), skilled nursing (3%), nursing facility (2%).
How large is Hospice Of North Idaho?
Hospice Of North Idaho serves an average of 116 patients per day and covers 36 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of North Idaho?
20 physicians are affiliated with Hospice Of North Idaho.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·