About Auburn Crest Hospice
Hospice overview and quality summary
Auburn Crest Hospice is a for-profit hospice care provider in Coeur D'alene, ID, serving patients and families in Kootenai County and the surrounding area. Medicare certified since 2008, Auburn Crest Hospice has provided 18 years of end-of-life and palliative care to the community.
Auburn Crest Hospice serves an average of 80 patients per day, covering 36 ZIP codes across its service area. 24% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Auburn Crest Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.
When choosing hospice care in Coeur D'alene, ID, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Auburn Crest Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Coeur D'alene, ID compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
71% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Auburn Crest Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.4%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Auburn Crest Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
68.7% of Auburn Crest Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
91%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
67.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
5.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.7%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,076
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Auburn Crest Hospice's patient population is primarily composed of individuals with dementia (36%), followed by cardiovascular disease (28%), other conditions (13%), cancer (12%), stroke (9%), respiratory disease (6%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Auburn Crest Hospice delivers 24% of its care in patients' homes, with 74% in assisted living settings, 2% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 80 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at Auburn Crest Hospice
8 affiliated physicians
Dr. Tiffany Kugler, NP
Nurse Practitioner
Dr. Kayle Mcdonald, NP
Nurse Practitioner
Dr. Holli Hansen, NP
Nurse Practitioner
Dr. Nathan Wheatley, PA
Physician Assistant
Dr. Christina Sarto, NP
Nurse Practitioner
Dr. Gayle Smith, DO
Family Practice
Dr. Michael Oglesbay, DO
Family Practice
Dr. Andrew Baguley, PA
Physician Assistant
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in ID
Crest Home Health And Hospice, Llc
Non-Profit · < 1 mi away
2100 Northwest Blvd Ste 120, Coeur D'alene, ID 83814
(208) 765-4343
Advanced Home Care And Hospice Of Coeur D'alene
For-Profit · < 1 mi away
1578 W Riverstone Drive, Coeur D'alene, ID 83814
(208) 769-0500
Kindred Hospice
For-Profit · < 1 mi away
1230 Northwood Center Court, Suite B, Coeur D'alene, ID 83814
(208) 765-3452
Hospice Of North Idaho
Non-Profit · 7 mi away
2290 W Prairie Ave, Coeur D Alene, ID 83815
(208) 772-7994
Bonner Community Hospice
Non-Profit · 52 mi away
520 North Third Avenue, Sandpoint, ID 83864
(208) 265-1179
St Joseph Regional Medical Center Hospice
For-Profit · 100 mi away
200 Main St, Lewiston, ID 83501
(208) 799-5275
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Auburn Crest Hospice
What is the CMS rating for Auburn Crest Hospice?
Auburn Crest Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Auburn Crest Hospice primarily treat?
Auburn Crest Hospice's patient population includes dementia (36%), cardiovascular disease (28%), other conditions (13%), cancer (12%), stroke (9%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.
Where does Auburn Crest Hospice provide care?
Auburn Crest Hospice provides care in assisted living (74%), patient's home (24%), skilled nursing (2%).
How large is Auburn Crest Hospice?
Auburn Crest Hospice serves an average of 80 patients per day and covers 36 ZIP codes in its service area.
How many doctors are affiliated with Auburn Crest Hospice?
8 physicians are affiliated with Auburn Crest Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·