About Hospice Of Holland
Hospice overview and quality summary
Hospice Of Holland is a nonprofit hospice care provider in Holland, MI, serving patients and families in Ottawa County and the surrounding area. Medicare certified since 1991, Hospice Of Holland has provided 35 years of end-of-life and palliative care to the community.
Hospice Of Holland serves an average of 117 patients per day, covering 68 ZIP codes across its service area. 46% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of Holland has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Holland, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of Holland has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of Holland among the higher-rated hospice providers serving families in Holland, MI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Hospice Of Holland a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
85% of caregivers gave Hospice Of Holland a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
88% of caregivers gave Hospice Of Holland a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of Holland's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
77.4% of Hospice Of Holland's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
7.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
58%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
9.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,901
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of Holland's patient population is primarily composed of individuals with cancer (26%), followed by dementia (23%), other conditions (20%), cardiovascular disease (19%), stroke (7%), respiratory disease (5%).
Care Settings
Where hospice care is delivered
Hospice Of Holland delivers 46% of its care in patients' homes, with 28% in skilled nursing settings, 26% in assisted living settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 117 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Doctors at Hospice Of Holland
20 affiliated physicians
Dr. Brian Drozdowski, MD
Internal Medicine
Dr. Tod Wyn, MD
Hospice/palliative Care
Dr. Robert Israel, MD
Family Practice
Dr. Karen Foulds, MD
Family Practice
Dr. William Dukes, MD
Family Practice
Dr. Alice Emery, MD
Hospice/palliative Care
Dr. Tuyen Nguyen, DO
Geriatric Medicine
Dr. Timothy Smith, MD
Family Practice
Dr. Corie Eklov, MD
Internal Medicine
Dr. Beth Peter, MD
Family Practice
Dr. Nathanial Chumley, MD
Family Practice
Dr. Lana Zarlenga, MD
Family Practice
+ 8 more physicians
Dr. Kurt Lindberg, MD
Family Practice
Dr. Jonathon Reither, MD
Internal Medicine
Dr. Donald Chaffee, MD
Family Practice
Dr. Mark Stid, MD
Family Practice
Dr. Nina Bryhn, MD
Internal Medicine
Dr. Piyush Bhatnagar, MD
Internal Medicine
Dr. Martin Berent, MD
Family Practice
Dr. Christopher Howell, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of Holland
What is the CMS rating for Hospice Of Holland?
Hospice Of Holland has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of Holland primarily treat?
Hospice Of Holland's patient population includes cancer (26%), dementia (23%), other conditions (20%), cardiovascular disease (19%), stroke (7%), respiratory disease (5%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of Holland provide care?
Hospice Of Holland provides care in patient's home (46%), skilled nursing (28%), assisted living (26%).
How large is Hospice Of Holland?
Hospice Of Holland serves an average of 117 patients per day and covers 68 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of Holland?
20 physicians are affiliated with Hospice Of Holland.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·