About Emmanuel Hospice
Hospice overview and quality summary
Emmanuel Hospice is a nonprofit hospice care provider in Grand Rapids, MI, serving patients and families in Kent County and the surrounding area. Medicare certified since 2013, Emmanuel Hospice has provided 13 years of end-of-life and palliative care to the community.
Emmanuel Hospice serves an average of 189 patients per day, covering 75 ZIP codes across its service area. 24% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Emmanuel Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 16 physicians are affiliated with this hospice.
When choosing hospice care in Grand Rapids, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Emmanuel Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Emmanuel Hospice among the higher-rated hospice providers serving families in Grand Rapids, MI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Emmanuel Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Emmanuel Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Emmanuel Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
82% of caregivers gave Emmanuel Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
71% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
89% of caregivers gave Emmanuel Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Emmanuel Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.9%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Emmanuel Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
71.7% of Emmanuel Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
70.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
1.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
52.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$18,021
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Emmanuel Hospice's patient population is primarily composed of individuals with dementia (30%), followed by cardiovascular disease (20%), stroke (17%), cancer (15%), other conditions (14%), respiratory disease (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Emmanuel Hospice delivers 24% of its care in patients' homes, with 50% in assisted living settings, 26% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 189 patients per day.
Assisted Living
Nursing Facility
Patient's Home
Doctors at Emmanuel Hospice
16 affiliated physicians
Dr. Iris Boettcher, MD
Geriatric Medicine
Dr. Frederick Bean, MD
Emergency Medicine
Dr. Katie Zarnosky, PA
Physician Assistant
Dr. Julie Baar, NP
Nurse Practitioner
Dr. Jennifer White, NP
Nurse Practitioner
Dr. Robert Riekse, MD
Geriatric Medicine
Dr. Tuyen Nguyen, DO
Geriatric Medicine
Dr. Thomas Bilisko, MD
Internal Medicine
Dr. Miriam Veldt, MD
Family Practice
Dr. Mary Manilla, NP
Nurse Practitioner
Dr. Ronald Duemler, MD
Family Practice
Dr. Jordan Sall, DO
Internal Medicine
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in MI
The Medical Team, Inc
For-Profit · < 1 mi away
400 Ann St, Suite 104, Grand Rapids, MI 49503
(248) 949-9968
Spectrum Health Hospice & Palliative Care
Non-Profit · < 1 mi away
750 Fuller Avenue Ne, Grand Rapids, MI 49503
(616) 391-4200
Interim Healthcare Of West Michigan
For-Profit · 5 mi away
1971 East Beltline Avenue, Ne, Grand Rapids, MI 49525
(616) 229-0004
Promedica Hospice Care (grand Rapids)
For-Profit · 5 mi away
695 Kenmoor Ave Se, Grand Rapids, MI 49525
(616) 956-0636
Harmonycares Hospice
For-Profit · 5 mi away
3355 Eagle Park Dr Ne, Suite 102, Grand Rapids, MI 49525
(616) 432-2050
Kindred Hospice
For-Profit · 7 mi away
625 Kenmoor Avenue Se, Suite 115, Grand Rapids, MI 49546
(616) 249-3043
Frequently Asked Questions
About Emmanuel Hospice
What is the CMS rating for Emmanuel Hospice?
Emmanuel Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Emmanuel Hospice primarily treat?
Emmanuel Hospice's patient population includes dementia (30%), cardiovascular disease (20%), stroke (17%), cancer (15%), other conditions (14%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.
Where does Emmanuel Hospice provide care?
Emmanuel Hospice provides care in assisted living (50%), nursing facility (26%), patient's home (24%).
How large is Emmanuel Hospice?
Emmanuel Hospice serves an average of 189 patients per day and covers 75 ZIP codes in its service area.
How many doctors are affiliated with Emmanuel Hospice?
16 physicians are affiliated with Emmanuel Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·