About Spectrum Health Hospice & Palliative Care
Hospice overview and quality summary
Spectrum Health Hospice & Palliative Care is a nonprofit hospice care provider in Grand Rapids, MI, serving patients and families in Kent County and the surrounding area. Medicare certified since 1991, Spectrum Health Hospice & Palliative Care has provided 35 years of end-of-life and palliative care to the community.
Spectrum Health Hospice & Palliative Care serves an average of 452 patients per day, covering 159 ZIP codes across its service area. 59% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Spectrum Health Hospice & Palliative Care has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Grand Rapids, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Spectrum Health Hospice & Palliative Care has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Spectrum Health Hospice & Palliative Care among the higher-rated hospice providers serving families in Grand Rapids, MI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Spectrum Health Hospice & Palliative Care a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Spectrum Health Hospice & Palliative Care a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Spectrum Health Hospice & Palliative Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Spectrum Health Hospice & Palliative Care a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.9%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Spectrum Health Hospice & Palliative Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
79.0% of Spectrum Health Hospice & Palliative Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
19.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
52.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.8%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,462
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Spectrum Health Hospice & Palliative Care's patient population is primarily composed of individuals with cancer (24%), followed by stroke (22%), cardiovascular disease (18%), other conditions (17%), respiratory disease (13%), dementia (7%).
Care Settings
Where hospice care is delivered
Spectrum Health Hospice & Palliative Care delivers 59% of its care in patients' homes, with 25% in assisted living settings, 12% in skilled nursing settings, 4% in nursing facility settings, 1% in hospital settings. The hospice serves an average of 452 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Nursing Facility
Hospital
Doctors at Spectrum Health Hospice & Palliative Care
20 affiliated physicians
Dr. Aline De Quadros Teixeira, MD
Internal Medicine
Dr. Iris Boettcher, MD
Geriatric Medicine
Dr. Cathryn Chadwick, MD
General Surgery
Dr. Kimberlee Tomerlin, DO
Internal Medicine
Dr. Catherine Czesnowski, MD
Internal Medicine
Dr. Preyantha Navaratnarajah, DO
Internal Medicine
Dr. Jason Frost, DO
Critical Care (intensivists)
Dr. Jacob Scott, MD
Pulmonary Disease
Dr. Allyson Hunt, MD
Internal Medicine
Dr. Daniel Trierweiler, MD
Internal Medicine
Dr. Mario Zambito, MD
Critical Care (intensivists)
Dr. Hafsa Abdulla, MD
Pulmonary Disease
+ 8 more physicians
Dr. Gerrit Rauch, DO
Hospice/palliative Care
Dr. Maciej Solarewicz, MD
Hospitalist
Dr. Julie Baar, NP
Nurse Practitioner
Dr. Jeffrey Nguyen, DO
Internal Medicine
Dr. William Dukes, MD
Family Practice
Dr. Camille Callow, MD
Internal Medicine
Dr. Nicholas Hountras, MD
Internal Medicine
Dr. Ravi Kanth Velagapudi, MD
Pulmonary Disease
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Spectrum Health Hospice & Palliative Care
What is the CMS rating for Spectrum Health Hospice & Palliative Care?
Spectrum Health Hospice & Palliative Care has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Spectrum Health Hospice & Palliative Care primarily treat?
Spectrum Health Hospice & Palliative Care's patient population includes cancer (24%), stroke (22%), cardiovascular disease (18%), other conditions (17%), respiratory disease (13%), dementia (7%). This reflects the hospice's experience managing these conditions.
Where does Spectrum Health Hospice & Palliative Care provide care?
Spectrum Health Hospice & Palliative Care provides care in patient's home (59%), assisted living (25%), skilled nursing (12%), nursing facility (4%), hospital (1%).
How large is Spectrum Health Hospice & Palliative Care?
Spectrum Health Hospice & Palliative Care serves an average of 452 patients per day and covers 159 ZIP codes in its service area.
How many doctors are affiliated with Spectrum Health Hospice & Palliative Care?
20 physicians are affiliated with Spectrum Health Hospice & Palliative Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·