About Haven Hospice
Hospice overview and quality summary
Haven Hospice is a for-profit hospice care provider in Ozark, MO, serving patients and families in Christian County and the surrounding area. Medicare certified since 2016, Haven Hospice has provided 10 years of end-of-life and palliative care to the community.
Haven Hospice serves an average of 74 patients per day, covering 60 ZIP codes across its service area. 78% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 7 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.
When choosing hospice care in Ozark, MO, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Haven Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Haven Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Haven Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Haven Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Haven Hospice's Hospice Care Index (HCI) score is 7 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
64.9% of Haven Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
46.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
19.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
5.2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$22,234
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Haven Hospice's patient population is primarily composed of individuals with cardiovascular disease (32%), followed by cancer (19%), dementia (16%), respiratory disease (16%), other conditions (15%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Haven Hospice delivers 78% of its care in patients' homes, with 14% in skilled nursing settings, 6% in assisted living settings, 1% in nursing facility settings. The hospice serves an average of 74 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Nursing Facility
Doctors at Haven Hospice
9 affiliated physicians
Dr. Julie Settle, MD
Family Practice
Dr. Jay Sparks, MD
Family Practice
Dr. Anthony Kam, MD
Family Practice
Dr. Rick Williams, MD
Family Practice
Dr. Robert Sweeten, MD
Internal Medicine
Dr. Elizabeth Morgan, MD
Pain Management
Dr. Marilou Sinclair, MD
Internal Medicine
Dr. Sheri Bethmann, DO
Family Practice
Dr. Brian Clonts, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Haven Hospice
What is the CMS rating for Haven Hospice?
Haven Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Haven Hospice primarily treat?
Haven Hospice's patient population includes cardiovascular disease (32%), cancer (19%), dementia (16%), respiratory disease (16%), other conditions (15%). This reflects the hospice's experience managing these conditions.
Where does Haven Hospice provide care?
Haven Hospice provides care in patient's home (78%), skilled nursing (14%), assisted living (6%), nursing facility (1%).
How large is Haven Hospice?
Haven Hospice serves an average of 74 patients per day and covers 60 ZIP codes in its service area.
How many doctors are affiliated with Haven Hospice?
9 physicians are affiliated with Haven Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·