About Phoenix Home Care And Hospice
Hospice overview and quality summary
Phoenix Home Care And Hospice is a for-profit hospice care provider in Springfield, MO, serving patients and families in Greene County and the surrounding area. Medicare certified since 2016, Phoenix Home Care And Hospice has provided 10 years of end-of-life and palliative care to the community.
Phoenix Home Care And Hospice serves an average of 121 patients per day, covering 118 ZIP codes across its service area. 61% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Phoenix Home Care And Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Springfield, MO, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Phoenix Home Care And Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Phoenix Home Care And Hospice among the higher-rated hospice providers serving families in Springfield, MO.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Phoenix Home Care And Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Phoenix Home Care And Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
82% of caregivers gave Phoenix Home Care And Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
81% of caregivers gave Phoenix Home Care And Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.3%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.4%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.1%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Phoenix Home Care And Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
77.1% of Phoenix Home Care And Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
19.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
6.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
29.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,338
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Phoenix Home Care And Hospice's patient population is primarily composed of individuals with cancer (29%), followed by cardiovascular disease (22%), other conditions (18%), dementia (14%), respiratory disease (9%), stroke (8%).
Care Settings
Where hospice care is delivered
Phoenix Home Care And Hospice delivers 61% of its care in patients' homes, with 29% in nursing facility settings, 10% in assisted living settings. The hospice serves an average of 121 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Doctors at Phoenix Home Care And Hospice
20 affiliated physicians
Dr. John Cascone, MD
Internal Medicine
Dr. Harold Smart, DO
Family Practice
Dr. Nolan Snider, MD
Family Practice
Dr. Edgar Conrad, DO
Internal Medicine
Dr. Charles Watt, DO
Geriatric Medicine
Dr. Robert Sweeten, MD
Internal Medicine
Dr. Christopher Black, MD
Hospice/palliative Care
Dr. Brady Hesington, MD
Hospitalist
Dr. Jesse Hatfield, MD
Emergency Medicine
Dr. Brooke Gillett, DO
Hematology/oncology
Dr. Melissa Gaines, MD
Internal Medicine
Dr. Jiantao Ding, MD
Hematology/oncology
+ 8 more physicians
Dr. Martin Alumno, MD
Family Practice
Dr. Laura Kresta, DO
Family Practice
Dr. Ovais Zubair, MD
Geriatric Psychiatry
Dr. Brian Smith, DO
Family Practice
Dr. Eric Hines, MD
Family Practice
Dr. Marcelo Mantala, MD
Internal Medicine
Dr. Cheryl Williams, DO
Family Practice
Dr. Donna Roberts, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Phoenix Home Care And Hospice
What is the CMS rating for Phoenix Home Care And Hospice?
Phoenix Home Care And Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Phoenix Home Care And Hospice primarily treat?
Phoenix Home Care And Hospice's patient population includes cancer (29%), cardiovascular disease (22%), other conditions (18%), dementia (14%), respiratory disease (9%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Phoenix Home Care And Hospice provide care?
Phoenix Home Care And Hospice provides care in patient's home (61%), nursing facility (29%), assisted living (10%).
How large is Phoenix Home Care And Hospice?
Phoenix Home Care And Hospice serves an average of 121 patients per day and covers 118 ZIP codes in its service area.
How many doctors are affiliated with Phoenix Home Care And Hospice?
20 physicians are affiliated with Phoenix Home Care And Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·