About Family Pillars Hospice Inc
Hospice overview and quality summary
Family Pillars Hospice Inc is a for-profit hospice care provider in Bethlehem, PA, serving patients and families in Lehigh County and the surrounding area. Medicare certified since 2016, Family Pillars Hospice Inc has provided 10 years of end-of-life and palliative care to the community.
Family Pillars Hospice Inc serves an average of 62 patients per day, covering 64 ZIP codes across its service area. 18% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Family Pillars Hospice Inc has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 12 physicians are affiliated with this hospice.
When choosing hospice care in Bethlehem, PA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Family Pillars Hospice Inc has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Family Pillars Hospice Inc among the higher-rated hospice providers serving families in Bethlehem, PA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
67% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
88% of caregivers gave Family Pillars Hospice Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
94.3%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
74.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
91.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
94.3%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.4%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
69.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Family Pillars Hospice Inc's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
64.1% of Family Pillars Hospice Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
76%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
63.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$21,194
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Family Pillars Hospice Inc's patient population is primarily composed of individuals with dementia (31%), followed by cardiovascular disease (23%), cancer (17%), other conditions (13%), stroke (12%), respiratory disease (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Family Pillars Hospice Inc delivers 18% of its care in patients' homes, with 40% in assisted living settings, 7% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 62 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at Family Pillars Hospice Inc
12 affiliated physicians
Dr. Daniel Benyo, MD
Internal Medicine
Dr. Clinton Holumzer, MD
Internal Medicine
Dr. Chandrakant Shah, MD
Internal Medicine
Dr. Philip Benyo, MD
Internal Medicine
Dr. Sean Heffelfinger, MD
Family Practice
Dr. Ann Brotzman, DO
Internal Medicine
Dr. Om Sharma, MD
Internal Medicine
Dr. Stephanie Rabenold, DO
Internal Medicine
Dr. Garry Carbone, MD
Internal Medicine
Dr. Tony Ohanian, MD
Internal Medicine
Dr. Edward Rosenfeld, MD
Internal Medicine
Dr. John Hopkins, DO
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Family Pillars Hospice Inc
What is the CMS rating for Family Pillars Hospice Inc?
Family Pillars Hospice Inc has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Family Pillars Hospice Inc primarily treat?
Family Pillars Hospice Inc's patient population includes dementia (31%), cardiovascular disease (23%), cancer (17%), other conditions (13%), stroke (12%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.
Where does Family Pillars Hospice Inc provide care?
Family Pillars Hospice Inc provides care in assisted living (40%), patient's home (18%), skilled nursing (7%).
How large is Family Pillars Hospice Inc?
Family Pillars Hospice Inc serves an average of 62 patients per day and covers 64 ZIP codes in its service area.
How many doctors are affiliated with Family Pillars Hospice Inc?
12 physicians are affiliated with Family Pillars Hospice Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·