About Enlightened Heights Hospice And Palliative Care
Hospice overview and quality summary
Enlightened Heights Hospice And Palliative Care is a for-profit hospice care provider in Lubbock, TX, serving patients and families in Lubbock County and the surrounding area. Medicare certified since 2019, Enlightened Heights Hospice And Palliative Care has provided 7 years of end-of-life and palliative care to the community.
Enlightened Heights Hospice And Palliative Care serves an average of 83 patients per day, covering 20 ZIP codes across its service area. 54% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 5 physicians are affiliated with this hospice.
When choosing hospice care in Lubbock, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
96% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
97% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
91% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
90% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
92% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
90% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
94% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
95% of caregivers gave Enlightened Heights Hospice And Palliative Care a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.2%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
94.3%
Natl: 98.3%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.2%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.1%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
89.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Enlightened Heights Hospice And Palliative Care's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
72.0% of Enlightened Heights Hospice And Palliative Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
77.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
51.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
23%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$32,769
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Enlightened Heights Hospice And Palliative Care's patient population is primarily composed of individuals with cardiovascular disease (30%), followed by other conditions (24%), dementia (21%), cancer (11%), respiratory disease (10%), stroke (9%).
Care Settings
Where hospice care is delivered
Enlightened Heights Hospice And Palliative Care delivers 54% of its care in patients' homes, with 45% in assisted living settings, 1% in skilled nursing settings. The hospice serves an average of 83 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at Enlightened Heights Hospice And Palliative Care
5 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Enlightened Heights Hospice And Palliative Care
What is the CMS rating for Enlightened Heights Hospice And Palliative Care?
Enlightened Heights Hospice And Palliative Care does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Enlightened Heights Hospice And Palliative Care primarily treat?
Enlightened Heights Hospice And Palliative Care's patient population includes cardiovascular disease (30%), other conditions (24%), dementia (21%), cancer (11%), respiratory disease (10%), stroke (9%). This reflects the hospice's experience managing these conditions.
Where does Enlightened Heights Hospice And Palliative Care provide care?
Enlightened Heights Hospice And Palliative Care provides care in patient's home (54%), assisted living (45%), skilled nursing (1%).
How large is Enlightened Heights Hospice And Palliative Care?
Enlightened Heights Hospice And Palliative Care serves an average of 83 patients per day and covers 20 ZIP codes in its service area.
How many doctors are affiliated with Enlightened Heights Hospice And Palliative Care?
5 physicians are affiliated with Enlightened Heights Hospice And Palliative Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·