About Covenant Hospice Inc
Hospice overview and quality summary
Covenant Hospice Inc is a nonprofit hospice care provider in Pensacola, FL, serving patients and families in Escambia County and the surrounding area. Medicare certified since 1984, Covenant Hospice Inc has provided 42 years of end-of-life and palliative care to the community.
Covenant Hospice Inc serves an average of 252 patients per day, covering 171 ZIP codes across its service area. 62% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Covenant Hospice Inc a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Pensacola, FL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Covenant Hospice Inc has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Pensacola, FL compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Covenant Hospice Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
97.2%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
95.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
95.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
95.3%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
92.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Covenant Hospice Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
56.1% of Covenant Hospice Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
67.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
31.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.7%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.6%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$10,861
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Covenant Hospice Inc's patient population is primarily composed of individuals with dementia (24%), followed by cancer (21%), cardiovascular disease (17%), other conditions (17%), stroke (12%), respiratory disease (11%).
Care Settings
Where hospice care is delivered
Covenant Hospice Inc delivers 62% of its care in patients' homes, with 15% in nursing facility settings, 14% in assisted living settings, 7% in skilled nursing settings, 1% in inpatient hospice settings. The hospice serves an average of 252 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Inpatient Hospice
Doctors at Covenant Hospice Inc
20 affiliated physicians
Dr. Alena Varantsova, DO
Internal Medicine
Dr. Daniel Perkins, MD
Family Practice
Dr. Sarah Kinel
Nurse Practitioner
Dr. William Morse, MD
Family Practice
Dr. William Effinger, DO
Family Practice
Dr. Allison Moore, DO
Internal Medicine
Dr. Kelly Cabana, NP
Nurse Practitioner
Dr. Rachel Vanderby, MD
Family Practice
Dr. Saurabh Sheel, MD
Critical Care (intensivists)
Dr. David Keen, MD
Emergency Medicine
Dr. John Boden, MD
Hospice/palliative Care
Dr. Jordan Loftis, MD
Family Practice
+ 8 more physicians
Dr. Alia Green, MD
Family Practice
Dr. Lauren Loftis, MD
Hospice/palliative Care
Dr. Shamil Castro, MD
Family Practice
Dr. Sankeerth Takkellapati, MD
Internal Medicine
Dr. Yonas Raru, MD
Internal Medicine
Dr. William Ball, DO
Family Practice
Dr. Ricardo Bailey, MD
Family Practice
Dr. Kamal Wahab, MD
Hospice/palliative Care
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Covenant Hospice Inc
What is the CMS rating for Covenant Hospice Inc?
Covenant Hospice Inc has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Covenant Hospice Inc primarily treat?
Covenant Hospice Inc's patient population includes dementia (24%), cancer (21%), cardiovascular disease (17%), other conditions (17%), stroke (12%), respiratory disease (11%). This reflects the hospice's experience managing these conditions.
Where does Covenant Hospice Inc provide care?
Covenant Hospice Inc provides care in patient's home (62%), nursing facility (15%), assisted living (14%), skilled nursing (7%), inpatient hospice (1%).
How large is Covenant Hospice Inc?
Covenant Hospice Inc serves an average of 252 patients per day and covers 171 ZIP codes in its service area.
How many doctors are affiliated with Covenant Hospice Inc?
20 physicians are affiliated with Covenant Hospice Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·