About Central Washington Hospital Homecare Services
Hospice overview and quality summary
Central Washington Hospital Homecare Services is a nonprofit hospice care provider in Wenatchee, WA, serving patients and families in Chelan County and the surrounding area. Medicare certified since 1987, Central Washington Hospital Homecare Services has provided 39 years of end-of-life and palliative care to the community.
Central Washington Hospital Homecare Services serves an average of 110 patients per day, covering 22 ZIP codes across its service area. 45% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Central Washington Hospital Homecare Services has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Wenatchee, WA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Central Washington Hospital Homecare Services has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Central Washington Hospital Homecare Services among the higher-rated hospice providers serving families in Wenatchee, WA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Central Washington Hospital Homecare Services a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Central Washington Hospital Homecare Services a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Central Washington Hospital Homecare Services a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
97.2%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.7%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
91.7%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
90.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Central Washington Hospital Homecare Services's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
81.9% of Central Washington Hospital Homecare Services's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
51.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
36.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,061
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Central Washington Hospital Homecare Services's patient population is primarily composed of individuals with dementia (28%), followed by cardiovascular disease (26%), cancer (24%), other conditions (15%), respiratory disease (7%), stroke (3%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Central Washington Hospital Homecare Services delivers 45% of its care in patients' homes, with 46% in assisted living settings, 6% in skilled nursing settings, 1% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 110 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Nursing Facility
Doctors at Central Washington Hospital Homecare Services
20 affiliated physicians
Dr. Toby Long, MD
Internal Medicine
Dr. Anton Zavoyskikh, MD
Internal Medicine
Dr. Lauren Kendall, MD
Family Practice
Dr. Charles Mccormick, MD
Family Practice
Dr. Jerome Jerome, MD
Family Practice
Dr. Chad Mcbride, MD
Hospice/palliative Care
Dr. Geoffrey Richardson, MD
Family Practice
Dr. Jennifer Newman, MD
Internal Medicine
Dr. Tyler Sherman, DO
Emergency Medicine
Dr. Kelly Gillespie, MD
Family Practice
Dr. Michael Fadich, MD
Family Practice
Dr. John Monda, MD
Family Practice
+ 8 more physicians
Dr. Mary Ridgeway, MD
Internal Medicine
Dr. Jordan Doerr, MD
Family Practice
Dr. Aaron Lewis, MD
Family Practice
Dr. Andrew Gray, DO
Emergency Medicine
Dr. Brian Derrick, DO
Internal Medicine
Dr. Gail Feinman, MD
Internal Medicine
Dr. Kyra Carpenter, DO
Geriatric Medicine
Dr. Samuel Ortiz, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Central Washington Hospital Homecare Services
What is the CMS rating for Central Washington Hospital Homecare Services?
Central Washington Hospital Homecare Services has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Central Washington Hospital Homecare Services primarily treat?
Central Washington Hospital Homecare Services's patient population includes dementia (28%), cardiovascular disease (26%), cancer (24%), other conditions (15%), respiratory disease (7%), stroke (3%). This reflects the hospice's experience managing these conditions.
Where does Central Washington Hospital Homecare Services provide care?
Central Washington Hospital Homecare Services provides care in assisted living (46%), patient's home (45%), skilled nursing (6%), nursing facility (1%).
How large is Central Washington Hospital Homecare Services?
Central Washington Hospital Homecare Services serves an average of 110 patients per day and covers 22 ZIP codes in its service area.
How many doctors are affiliated with Central Washington Hospital Homecare Services?
20 physicians are affiliated with Central Washington Hospital Homecare Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·