About Memorial Home Care Services/hospice Services
Hospice overview and quality summary
Memorial Home Care Services/hospice Services is a nonprofit hospice care provider in Yakima, WA, serving patients and families in Yakima County and the surrounding area. Medicare certified since 1995, Memorial Home Care Services/hospice Services has provided 31 years of end-of-life and palliative care to the community.
Memorial Home Care Services/hospice Services serves an average of 83 patients per day, covering 22 ZIP codes across its service area. 53% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Memorial Home Care Services/hospice Services has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency.
When choosing hospice care in Yakima, WA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Memorial Home Care Services/hospice Services has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Memorial Home Care Services/hospice Services among the higher-rated hospice providers serving families in Yakima, WA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
73% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Memorial Home Care Services/hospice Services a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Memorial Home Care Services/hospice Services a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Memorial Home Care Services/hospice Services a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.5%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Memorial Home Care Services/hospice Services's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
49.3% of Memorial Home Care Services/hospice Services's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
83.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
67.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
43.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
1.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,899
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Memorial Home Care Services/hospice Services's patient population is primarily composed of individuals with dementia (30%), followed by cancer (26%), other conditions (19%), cardiovascular disease (14%), stroke (8%), respiratory disease (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Memorial Home Care Services/hospice Services delivers 53% of its care in patients' homes, with 29% in assisted living settings, 15% in skilled nursing settings, 1% in inpatient hospice settings. The hospice serves an average of 83 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Inpatient Hospice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Memorial Home Care Services/hospice Services
What is the CMS rating for Memorial Home Care Services/hospice Services?
Memorial Home Care Services/hospice Services has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Memorial Home Care Services/hospice Services primarily treat?
Memorial Home Care Services/hospice Services's patient population includes dementia (30%), cancer (26%), other conditions (19%), cardiovascular disease (14%), stroke (8%), respiratory disease (4%). This reflects the hospice's experience managing these conditions.
Where does Memorial Home Care Services/hospice Services provide care?
Memorial Home Care Services/hospice Services provides care in patient's home (53%), assisted living (29%), skilled nursing (15%), inpatient hospice (1%).
How large is Memorial Home Care Services/hospice Services?
Memorial Home Care Services/hospice Services serves an average of 83 patients per day and covers 22 ZIP codes in its service area.
How many doctors are affiliated with Memorial Home Care Services/hospice Services?
Affiliated physician data is not currently available for Memorial Home Care Services/hospice Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·