About Broad Reach Hospice
Hospice overview and quality summary
Broad Reach Hospice is a for-profit hospice care provider in Chatham, MA, serving patients and families in Barnstable County and the surrounding area. Medicare certified since 2004, Broad Reach Hospice has provided 22 years of end-of-life and palliative care to the community.
Broad Reach Hospice serves an average of 90 patients per day, covering 38 ZIP codes across its service area. 27% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Broad Reach Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 19 physicians are affiliated with this hospice.
When choosing hospice care in Chatham, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Broad Reach Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Broad Reach Hospice among the higher-rated hospice providers serving families in Chatham, MA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Broad Reach Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave Broad Reach Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Broad Reach Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Broad Reach Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Broad Reach Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Broad Reach Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.1% of Broad Reach Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
76.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
60.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
6.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,965
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Broad Reach Hospice's patient population is primarily composed of individuals with dementia (41%), followed by other conditions (21%), cancer (16%), cardiovascular disease (11%), respiratory disease (7%), stroke (6%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Broad Reach Hospice delivers 27% of its care in patients' homes, with 35% in skilled nursing settings, 31% in assisted living settings, 6% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 90 patients per day.
Skilled Nursing
Assisted Living
Patient's Home
Nursing Facility
Doctors at Broad Reach Hospice
19 affiliated physicians
Dr. Kelly King, MD
Family Practice
Dr. Brian Daggett, MD
Internal Medicine
Dr. Scott Graham, DO
Family Practice
Dr. Kenneth Jackson, MD
Family Practice
Dr. Alison Gorman
Nurse Practitioner
Dr. Ramon Espinosa, MD
Internal Medicine
Dr. Michael Hitsman, DO
Family Practice
Dr. Marcial Santos, MD
Internal Medicine
Dr. Eric Weber, MD
Internal Medicine
Dr. Andrew Flewwelling, MD
Internal Medicine
Dr. Matthew Burdette, DO
Internal Medicine
Dr. Timothy Reed, MD
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About Broad Reach Hospice
What is the CMS rating for Broad Reach Hospice?
Broad Reach Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Broad Reach Hospice primarily treat?
Broad Reach Hospice's patient population includes dementia (41%), other conditions (21%), cancer (16%), cardiovascular disease (11%), respiratory disease (7%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Broad Reach Hospice provide care?
Broad Reach Hospice provides care in skilled nursing (35%), assisted living (31%), patient's home (27%), nursing facility (6%).
How large is Broad Reach Hospice?
Broad Reach Hospice serves an average of 90 patients per day and covers 38 ZIP codes in its service area.
How many doctors are affiliated with Broad Reach Hospice?
19 physicians are affiliated with Broad Reach Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·