About Bristol Hospital Home Care Agency
Hospice overview and quality summary
Bristol Hospital Home Care Agency is a nonprofit hospice care provider in Bristol, CT, serving patients and families in Hartford County and the surrounding area. Medicare certified since 1994, Bristol Hospital Home Care Agency has provided 32 years of end-of-life and palliative care to the community.
Bristol Hospital Home Care Agency serves an average of 42 patients per day, covering 21 ZIP codes across its service area. 68% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Bristol Hospital Home Care Agency has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 12 physicians are affiliated with this hospice.
When choosing hospice care in Bristol, CT, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Bristol Hospital Home Care Agency has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Bristol Hospital Home Care Agency among the higher-rated hospice providers serving families in Bristol, CT.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Bristol Hospital Home Care Agency a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Bristol Hospital Home Care Agency a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
92% of caregivers gave Bristol Hospital Home Care Agency a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Bristol Hospital Home Care Agency a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
88% of caregivers gave Bristol Hospital Home Care Agency a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Bristol Hospital Home Care Agency a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Bristol Hospital Home Care Agency's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
51.1% of Bristol Hospital Home Care Agency's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
92.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
60.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
43.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,554
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Bristol Hospital Home Care Agency's patient population is primarily composed of individuals with cancer (26%), followed by stroke (26%), dementia (18%), respiratory disease (11%), cardiovascular disease (10%), other conditions (10%).
Care Settings
Where hospice care is delivered
Bristol Hospital Home Care Agency delivers 68% of its care in patients' homes, with 29% in skilled nursing settings, 1% in assisted living settings, 1% in hospital settings. The hospice serves an average of 42 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Hospital
Doctors at Bristol Hospital Home Care Agency
12 affiliated physicians
Dr. Margarita Reyes, MD
Geriatric Medicine
Dr. Kalpesh Patel, MD
Internal Medicine
Dr. Ahmed El Baz, MD
Hospitalist
Dr. Robert Black, MD
Internal Medicine
Dr. Gary Miller, MD
Internal Medicine
Dr. Joseph Cherneskie, MD
Internal Medicine
Dr. Charles Ekanem, MD
Hospitalist
Dr. Hasmukh Patel, MD
Internal Medicine
Dr. Swarnalatha Uday Sumathy, MD
Hospitalist
Dr. Doris Altherr, MD
Internal Medicine
Dr. Surendran Varma, MD
Internal Medicine
Dr. Shatya Chittoori, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Bristol Hospital Home Care Agency
What is the CMS rating for Bristol Hospital Home Care Agency?
Bristol Hospital Home Care Agency has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Bristol Hospital Home Care Agency primarily treat?
Bristol Hospital Home Care Agency's patient population includes cancer (26%), stroke (26%), dementia (18%), respiratory disease (11%), cardiovascular disease (10%), other conditions (10%). This reflects the hospice's experience managing these conditions.
Where does Bristol Hospital Home Care Agency provide care?
Bristol Hospital Home Care Agency provides care in patient's home (68%), skilled nursing (29%), assisted living (1%), hospital (1%).
How large is Bristol Hospital Home Care Agency?
Bristol Hospital Home Care Agency serves an average of 42 patients per day and covers 21 ZIP codes in its service area.
How many doctors are affiliated with Bristol Hospital Home Care Agency?
12 physicians are affiliated with Bristol Hospital Home Care Agency.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·