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Hospice Care

Ssm Health At Home Hospice

Very Good4-Star CMS Rating

239 Trowbridge Drive, Fond Du Lac, WI 54937

Non-Profit
39 Years Certified
145 Patients/Day

Contact Ssm Health At

(920) 923-7950Get Directions

239 Trowbridge Drive
Fond Du Lac, WI 54937

About Ssm Health At Home Hospice

Hospice overview and quality summary

Ssm Health At Home Hospice is a nonprofit hospice care provider in Fond Du Lac, WI, serving patients and families in Fond Du Lac County and the surrounding area. Medicare certified since 1987, Ssm Health At Home Hospice has provided 39 years of end-of-life and palliative care to the community.

Ssm Health At Home Hospice serves an average of 145 patients per day, covering 73 ZIP codes across its service area. 30% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Ssm Health At Home Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Fond Du Lac, WI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating4/5 Stars
OwnershipNon-Profit
Certified Since1987
CountyFond Du Lac
Avg Daily Census145 patients
Service Area73 ZIP codes
HCI Score10/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

4of 5

Very Good

CMS CAHPS Hospice Star Rating

Ssm Health At Home Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Ssm Health At Home Hospice among the higher-rated hospice providers serving families in Fond Du Lac, WI.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
92%

92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Above Average
93%

93% of caregivers gave Ssm Health At Home Hospice a top rating for treated with respect, above the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Above Average
77%

77% of caregivers gave Ssm Health At Home Hospice a top rating for help with symptoms, above the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
83%

83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Average
77%

77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
76%

76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
83%

83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Above Average
88%

88% of caregivers gave Ssm Health At Home Hospice a top rating for would recommend, above the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

99.0%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

96.9%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

97.0%

Natl: 99.0%

Below Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

98.7%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

99.1%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

93.2%

Natl: 91.6%

Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Ssm Health At Home Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

75.4% of Ssm Health At Home Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

96.4%

Natl: 89.5%

74th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

18.8

Natl: 13.4

93th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

8.9%

Natl: 9.2%

61th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

19.7%

Natl: 55.4%

11th pctl

Early Live Discharges

Patients discharged alive within 3 days

3.9%

Natl: 7.2%

32th pctl

Late Live Discharges

Patients discharged alive after enrollment

49.6%

Natl: 40%

81th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

1.6%

Natl: 8%

21th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

1.6%

Natl: 2.3%

58th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.3%

Natl: 0.6%

79th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$12,857

Natl: $16,971

22th pctl

Patient Population

Primary diagnoses of hospice patients

Ssm Health At Home Hospice's patient population is primarily composed of individuals with cancer (25%), followed by other conditions (22%), cardiovascular disease (20%), dementia (19%), respiratory disease (9%), stroke (5%).

Cancer25%
Other Conditions22%
Cardiovascular Disease20%
Dementia19%
Respiratory Disease9%
Stroke5%

Care Settings

Where hospice care is delivered

Ssm Health At Home Hospice delivers 30% of its care in patients' homes, with 31% in assisted living settings, 28% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 145 patients per day.

Assisted Living

31%

Patient's Home

30%

Skilled Nursing

28%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Ssm Health At Home Hospice

What is the CMS rating for Ssm Health At Home Hospice?

Ssm Health At Home Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Ssm Health At Home Hospice primarily treat?

Ssm Health At Home Hospice's patient population includes cancer (25%), other conditions (22%), cardiovascular disease (20%), dementia (19%), respiratory disease (9%), stroke (5%). This reflects the hospice's experience managing these conditions.

Where does Ssm Health At Home Hospice provide care?

Ssm Health At Home Hospice provides care in assisted living (31%), patient's home (30%), skilled nursing (28%).

How large is Ssm Health At Home Hospice?

Ssm Health At Home Hospice serves an average of 145 patients per day and covers 73 ZIP codes in its service area.

How many doctors are affiliated with Ssm Health At Home Hospice?

20 physicians are affiliated with Ssm Health At Home Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·