About Serenity Hospice Llc
Hospice overview and quality summary
Serenity Hospice Llc is a for-profit hospice care provider in Palm Springs, CA, serving patients and families in Riverside County and the surrounding area. Medicare certified since 2009, Serenity Hospice Llc has provided 17 years of end-of-life and palliative care to the community.
Serenity Hospice Llc serves an average of 56 patients per day, covering 38 ZIP codes across its service area. 75% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Serenity Hospice Llc a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Palm Springs, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Serenity Hospice Llc has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Palm Springs, CA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
68% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
73% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
73% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
77% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
79% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.9%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Serenity Hospice Llc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
18.0% of Serenity Hospice Llc's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
97.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
56.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
47.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,807
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Serenity Hospice Llc's patient population is primarily composed of individuals with cardiovascular disease (34%), followed by cancer (22%), other conditions (17%), dementia (13%), respiratory disease (9%), stroke (7%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Serenity Hospice Llc delivers 75% of its care in patients' homes, with 19% in assisted living settings, 6% in skilled nursing settings. The hospice serves an average of 56 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at Serenity Hospice Llc
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Serenity Hospice Llc
What is the CMS rating for Serenity Hospice Llc?
Serenity Hospice Llc has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Serenity Hospice Llc primarily treat?
Serenity Hospice Llc's patient population includes cardiovascular disease (34%), cancer (22%), other conditions (17%), dementia (13%), respiratory disease (9%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Serenity Hospice Llc provide care?
Serenity Hospice Llc provides care in patient's home (75%), assisted living (19%), skilled nursing (6%).
How large is Serenity Hospice Llc?
Serenity Hospice Llc serves an average of 56 patients per day and covers 38 ZIP codes in its service area.
How many doctors are affiliated with Serenity Hospice Llc?
3 physicians are affiliated with Serenity Hospice Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·