About Richmond County Hospice Inc
Hospice overview and quality summary
Richmond County Hospice Inc is a nonprofit hospice care provider in Rockingham, NC, serving patients and families in Richmond County and the surrounding area. Medicare certified since 1991, Richmond County Hospice Inc has provided 35 years of end-of-life and palliative care to the community.
Richmond County Hospice Inc serves an average of 74 patients per day, covering 38 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Richmond County Hospice Inc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Rockingham, NC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Richmond County Hospice Inc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Richmond County Hospice Inc among the higher-rated hospice providers serving families in Rockingham, NC.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Richmond County Hospice Inc a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Richmond County Hospice Inc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Richmond County Hospice Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
87% of caregivers gave Richmond County Hospice Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
90% of caregivers gave Richmond County Hospice Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
84% of caregivers gave Richmond County Hospice Inc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
89% of caregivers gave Richmond County Hospice Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
94% of caregivers gave Richmond County Hospice Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.4%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Richmond County Hospice Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
53.9% of Richmond County Hospice Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
38.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.3%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,858
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Richmond County Hospice Inc's patient population is primarily composed of individuals with stroke (27%), followed by cancer (25%), cardiovascular disease (19%), dementia (14%), other conditions (10%), respiratory disease (6%).
Care Settings
Where hospice care is delivered
Richmond County Hospice Inc delivers 72% of its care in patients' homes, with 12% in assisted living settings, 9% in nursing facility settings, 6% in inpatient hospice settings. The hospice serves an average of 74 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Inpatient Hospice
Doctors at Richmond County Hospice Inc
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in NC
Firsthealth Hospice
Non-Profit · 27 mi away
251 Campground Road, West End, NC 27376
(910) 715-6000
Liberty Home Care And Hospice
For-Profit · 32 mi away
336 S Main Street, Raeford, NC 28376
(910) 875-8198
Hospice Of Stanly County Inc
Non-Profit · 37 mi away
960 North First St, Albemarle, NC 28001
(704) 983-4216
Amedisys Hospice Care
For-Profit · 38 mi away
56 Three Hunts Drive Building 3, Pembroke, NC 28372
(855) 809-0997
Hospice Of Union County
Non-Profit · 42 mi away
700 W Roosevelt Boulevard, Monroe, NC 28110
(980) 993-7300
Healthkeeperz, Inc
For-Profit · 45 mi away
4155 Ferncreek Drive, Suite 201, Fayetteville, NC 28314
(910) 860-4764
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Richmond County Hospice Inc
What is the CMS rating for Richmond County Hospice Inc?
Richmond County Hospice Inc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Richmond County Hospice Inc primarily treat?
Richmond County Hospice Inc's patient population includes stroke (27%), cancer (25%), cardiovascular disease (19%), dementia (14%), other conditions (10%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.
Where does Richmond County Hospice Inc provide care?
Richmond County Hospice Inc provides care in patient's home (72%), assisted living (12%), nursing facility (9%), inpatient hospice (6%).
How large is Richmond County Hospice Inc?
Richmond County Hospice Inc serves an average of 74 patients per day and covers 38 ZIP codes in its service area.
How many doctors are affiliated with Richmond County Hospice Inc?
2 physicians are affiliated with Richmond County Hospice Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·