About Reid Health
Hospice overview and quality summary
Reid Health is a nonprofit hospice care provider in Richmond, IN, serving patients and families in Wayne County and the surrounding area. Medicare certified since 1993, Reid Health has provided 33 years of end-of-life and palliative care to the community.
Reid Health serves an average of 48 patients per day, covering 36 ZIP codes across its service area. 71% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Reid Health has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Richmond, IN, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Reid Health has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Reid Health among the higher-rated hospice providers serving families in Richmond, IN.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
83% of caregivers gave Reid Health a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Reid Health a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Reid Health's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.0% of Reid Health's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
37.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
42.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.5%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$7,084
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Reid Health's patient population is primarily composed of individuals with cancer (27%), followed by cardiovascular disease (22%), respiratory disease (22%), other conditions (19%), dementia (5%), stroke (4%).
Care Settings
Where hospice care is delivered
Reid Health delivers 71% of its care in patients' homes, with 18% in nursing facility settings, 5% in skilled nursing settings, 5% in hospital settings. The hospice serves an average of 48 patients per day.
Patient's Home
Nursing Facility
Skilled Nursing
Hospital
Doctors at Reid Health
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Reid Health
What is the CMS rating for Reid Health?
Reid Health has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Reid Health primarily treat?
Reid Health's patient population includes cancer (27%), cardiovascular disease (22%), respiratory disease (22%), other conditions (19%), dementia (5%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Reid Health provide care?
Reid Health provides care in patient's home (71%), nursing facility (18%), skilled nursing (5%), hospital (5%).
How large is Reid Health?
Reid Health serves an average of 48 patients per day and covers 36 ZIP codes in its service area.
How many doctors are affiliated with Reid Health?
2 physicians are affiliated with Reid Health.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·