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Hospice Care

Providence Hospice

Average3-Star CMS Rating

18601 N Creek Drive Suite A, Tinley Park, IL 60477

Non-Profit
23 Years Certified
36 Patients/Day

Contact Providence Hospice

(708) 331-0400Get Directions

18601 N Creek Drive Suite A
Tinley Park, IL 60477

About Providence Hospice

Hospice overview and quality summary

Providence Hospice is a nonprofit hospice care provider in Tinley Park, IL, serving patients and families in Cook County and the surrounding area. Medicare certified since 2003, Providence Hospice has provided 23 years of end-of-life and palliative care to the community.

Providence Hospice serves an average of 36 patients per day, covering 77 ZIP codes across its service area. 28% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

CMS has assigned Providence Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.

When choosing hospice care in Tinley Park, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating3/5 Stars
OwnershipNon-Profit
Certified Since2003
CountyCook
Avg Daily Census36 patients
Service Area77 ZIP codes
HCI Score10/10
Affiliated Doctors10

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

3of 5

Average

CMS CAHPS Hospice Star Rating

Providence Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Tinley Park, IL compare hospice providers.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Below Average
87%

87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Above Average
93%

93% of caregivers gave Providence Hospice a top rating for treated with respect, above the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Average
73%

73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
80%

80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
74%

74% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Below Average
68%

68% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
81%

81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Average
84%

84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

98.7%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

100.0%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

100.0%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

93.3%

Natl: 97.4%

Below Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

93.8%

Natl: 93.2%

Average

Composite Process Score

Composite measure of all hospice care process quality measures

96.0%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Providence Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

77.4% of Providence Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

95.3%

Natl: 89.5%

64th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

13.4

Natl: 13.4

62th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

6%

Natl: 9.2%

26th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

33.3%

Natl: 55.4%

25th pctl

Early Live Discharges

Patients discharged alive within 3 days

3.8%

Natl: 7.2%

32th pctl

Late Live Discharges

Patients discharged alive after enrollment

53.8%

Natl: 40%

87th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

3.8%

Natl: 8%

32th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

0%

Natl: 2.3%

45th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.1%

Natl: 0.6%

67th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$13,753

Natl: $16,971

27th pctl

Patient Population

Primary diagnoses of hospice patients

Providence Hospice's patient population is primarily composed of individuals with dementia (29%), followed by other conditions (27%), cancer (19%), cardiovascular disease (15%), respiratory disease (7%), stroke (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.

Dementia29%
Other Conditions27%
Cancer19%
Cardiovascular Disease15%
Respiratory Disease7%
Stroke7%

Care Settings

Where hospice care is delivered

Providence Hospice delivers 28% of its care in patients' homes, with 39% in assisted living settings, 33% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 36 patients per day.

Assisted Living

39%

Skilled Nursing

33%

Patient's Home

28%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Providence Hospice

What is the CMS rating for Providence Hospice?

Providence Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Providence Hospice primarily treat?

Providence Hospice's patient population includes dementia (29%), other conditions (27%), cancer (19%), cardiovascular disease (15%), respiratory disease (7%), stroke (7%). This reflects the hospice's experience managing these conditions.

Where does Providence Hospice provide care?

Providence Hospice provides care in assisted living (39%), skilled nursing (33%), patient's home (28%).

How large is Providence Hospice?

Providence Hospice serves an average of 36 patients per day and covers 77 ZIP codes in its service area.

How many doctors are affiliated with Providence Hospice?

10 physicians are affiliated with Providence Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·