About Phoenix Home Care And Hospice
Hospice overview and quality summary
Phoenix Home Care And Hospice is a for-profit hospice care provider in Independence, MO, serving patients and families in Jackson County and the surrounding area. Medicare certified since 2016, Phoenix Home Care And Hospice has provided 10 years of end-of-life and palliative care to the community.
Phoenix Home Care And Hospice serves an average of 49 patients per day, covering 93 ZIP codes across its service area. 70% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Independence, MO, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
84% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Phoenix Home Care And Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
78% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.4%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.1%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.7%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
94.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
93.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Phoenix Home Care And Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
65.5% of Phoenix Home Care And Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
15.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
36.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
13%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,616
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Phoenix Home Care And Hospice's patient population is primarily composed of individuals with cancer (27%), followed by dementia (20%), cardiovascular disease (19%), other conditions (16%), respiratory disease (11%), stroke (10%).
Care Settings
Where hospice care is delivered
Phoenix Home Care And Hospice delivers 70% of its care in patients' homes, with 22% in nursing facility settings, 8% in assisted living settings. The hospice serves an average of 49 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Doctors at Phoenix Home Care And Hospice
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Phoenix Home Care And Hospice
What is the CMS rating for Phoenix Home Care And Hospice?
Phoenix Home Care And Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Phoenix Home Care And Hospice primarily treat?
Phoenix Home Care And Hospice's patient population includes cancer (27%), dementia (20%), cardiovascular disease (19%), other conditions (16%), respiratory disease (11%), stroke (10%). This reflects the hospice's experience managing these conditions.
Where does Phoenix Home Care And Hospice provide care?
Phoenix Home Care And Hospice provides care in patient's home (70%), nursing facility (22%), assisted living (8%).
How large is Phoenix Home Care And Hospice?
Phoenix Home Care And Hospice serves an average of 49 patients per day and covers 93 ZIP codes in its service area.
How many doctors are affiliated with Phoenix Home Care And Hospice?
3 physicians are affiliated with Phoenix Home Care And Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·