About Passages Hospice
Hospice overview and quality summary
Passages Hospice is a for-profit hospice care provider in Mandeville, LA, serving patients and families in St. Tammany County and the surrounding area. Medicare certified since 2012, Passages Hospice has provided 14 years of end-of-life and palliative care to the community.
Passages Hospice serves an average of 215 patients per day, covering 115 ZIP codes across its service area. 57% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Passages Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Mandeville, LA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Passages Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Mandeville, LA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Passages Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.9%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
84.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
93.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
84.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Passages Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
49.0% of Passages Hospice's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
97.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
26.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
18.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
16.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
28%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
19.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,165
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Passages Hospice's patient population is primarily composed of individuals with cancer (27%), followed by dementia (25%), cardiovascular disease (19%), other conditions (15%), respiratory disease (8%), stroke (6%).
Care Settings
Where hospice care is delivered
Passages Hospice delivers 57% of its care in patients' homes, with 32% in assisted living settings, 7% in nursing facility settings, 2% in inpatient hospice settings. The hospice serves an average of 215 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Inpatient Hospice
Doctors at Passages Hospice
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Passages Hospice
What is the CMS rating for Passages Hospice?
Passages Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Passages Hospice primarily treat?
Passages Hospice's patient population includes cancer (27%), dementia (25%), cardiovascular disease (19%), other conditions (15%), respiratory disease (8%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Passages Hospice provide care?
Passages Hospice provides care in patient's home (57%), assisted living (32%), nursing facility (7%), inpatient hospice (2%).
How large is Passages Hospice?
Passages Hospice serves an average of 215 patients per day and covers 115 ZIP codes in its service area.
How many doctors are affiliated with Passages Hospice?
3 physicians are affiliated with Passages Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·