About Palos Community Hospital Hospice
Hospice overview and quality summary
Palos Community Hospital Hospice is a nonprofit hospice care provider in Lemont, IL, serving patients and families in Dupage County and the surrounding area. Medicare certified since 1997, Palos Community Hospital Hospice has provided 29 years of end-of-life and palliative care to the community.
Palos Community Hospital Hospice serves an average of 85 patients per day, covering 76 ZIP codes across its service area. 67% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Palos Community Hospital Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Lemont, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Palos Community Hospital Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Palos Community Hospital Hospice among the higher-rated hospice providers serving families in Lemont, IL.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Palos Community Hospital Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
83% of caregivers gave Palos Community Hospital Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
83% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Palos Community Hospital Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
76.7% of Palos Community Hospital Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
12.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
48%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
1.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
35.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.5%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$8,879
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Palos Community Hospital Hospice's patient population is primarily composed of individuals with cancer (28%), followed by cardiovascular disease (20%), other conditions (16%), dementia (15%), respiratory disease (11%), stroke (10%).
Care Settings
Where hospice care is delivered
Palos Community Hospital Hospice delivers 67% of its care in patients' homes, with 15% in assisted living settings, 14% in skilled nursing settings, 4% in hospital settings. The hospice serves an average of 85 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Hospital
Doctors at Palos Community Hospital Hospice
20 affiliated physicians
Dr. Amit Joshi, MD
Family Practice
Dr. Valerie Saffar
Nurse Practitioner
Dr. Winston Dang, MD
Hospitalist
Dr. Franklin Cavender, MD
Hospitalist
Dr. Monica Ellis, MD
Hospitalist
Dr. Abdullah Memon, MD
Hospitalist
Dr. James Ferrel, MD
Family Practice
Dr. Eugenia Kyriakopoulos, DO
Family Practice
Dr. Zaruhi Vardanyan, MD
Hospitalist
Dr. Paulina Sarat
Nurse Practitioner
Dr. Joelle Sarroca, MD
Hospitalist
Dr. John Regan, MD
Hospitalist
+ 8 more physicians
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Reviews and ratings from patients
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Frequently Asked Questions
About Palos Community Hospital Hospice
What is the CMS rating for Palos Community Hospital Hospice?
Palos Community Hospital Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Palos Community Hospital Hospice primarily treat?
Palos Community Hospital Hospice's patient population includes cancer (28%), cardiovascular disease (20%), other conditions (16%), dementia (15%), respiratory disease (11%), stroke (10%). This reflects the hospice's experience managing these conditions.
Where does Palos Community Hospital Hospice provide care?
Palos Community Hospital Hospice provides care in patient's home (67%), assisted living (15%), skilled nursing (14%), hospital (4%).
How large is Palos Community Hospital Hospice?
Palos Community Hospital Hospice serves an average of 85 patients per day and covers 76 ZIP codes in its service area.
How many doctors are affiliated with Palos Community Hospital Hospice?
20 physicians are affiliated with Palos Community Hospital Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·