About Mountain Community Hospice Dba Bluegrass Care Navi
Hospice overview and quality summary
Mountain Community Hospice Dba Bluegrass Care Navi is a nonprofit hospice care provider in Hazard, KY, serving patients and families in Perry County and the surrounding area. Medicare certified since 1992, Mountain Community Hospice Dba Bluegrass Care Navi has provided 34 years of end-of-life and palliative care to the community.
Mountain Community Hospice Dba Bluegrass Care Navi serves an average of 404 patients per day, covering 275 ZIP codes across its service area. 82% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Mountain Community Hospice Dba Bluegrass Care Navi has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Hazard, KY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Mountain Community Hospice Dba Bluegrass Care Navi has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Mountain Community Hospice Dba Bluegrass Care Navi among the higher-rated hospice providers serving families in Hazard, KY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Mountain Community Hospice Dba Bluegrass Care Navi a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Mountain Community Hospice Dba Bluegrass Care Navi a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
82% of caregivers gave Mountain Community Hospice Dba Bluegrass Care Navi a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Mountain Community Hospice Dba Bluegrass Care Navi a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
89.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
92.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
91.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mountain Community Hospice Dba Bluegrass Care Navi's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
69.2% of Mountain Community Hospice Dba Bluegrass Care Navi's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
77.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
42%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
6.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
3.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,547
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mountain Community Hospice Dba Bluegrass Care Navi's patient population is primarily composed of individuals with cancer (28%), followed by other conditions (20%), dementia (16%), cardiovascular disease (15%), respiratory disease (15%), stroke (9%).
Care Settings
Where hospice care is delivered
Mountain Community Hospice Dba Bluegrass Care Navi delivers 82% of its care in patients' homes, with 12% in nursing facility settings, 2% in assisted living settings, 2% in inpatient hospice settings, 2% in hospital settings, 1% in skilled nursing settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 404 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Hospital
Skilled Nursing
Doctors at Mountain Community Hospice Dba Bluegrass Care Navi
20 affiliated physicians
Dr. Charles Moore, MD
Internal Medicine
Dr. Tanner Brondhaver, DO
Family Practice
Dr. Martha Combs-woolum, MD
Internal Medicine
Dr. Daniel Whitley, MD
Internal Medicine
Dr. Pallaki Ravi, MD
Family Practice
Dr. Jeffery Prater, MD
Internal Medicine
Dr. Jeremie Hays, MD
Internal Medicine
Dr. Neeraj Mahboob, MD
Internal Medicine
Dr. William Durham, MD
Internal Medicine
Dr. Ashley Callebs
Nurse Practitioner
Dr. Shane Mcdougal, MD
Family Practice
Dr. April Hall-slone, DO
Emergency Medicine
+ 8 more physicians
Dr. Kelly Evans, DO
Family Practice
Dr. Natalie Houghton, DO
Hospice/palliative Care
Dr. William Collins, MD
Family Practice
Dr. Brett Muha, MD
Family Practice
Dr. Thomas Epperson, MD
Internal Medicine
Dr. Gary Francis, DO
Internal Medicine
Dr. Scott Arnett, MD
Family Practice
Dr. Sharon Colton, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Mountain Community Hospice Dba Bluegrass Care Navi
What is the CMS rating for Mountain Community Hospice Dba Bluegrass Care Navi?
Mountain Community Hospice Dba Bluegrass Care Navi has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mountain Community Hospice Dba Bluegrass Care Navi primarily treat?
Mountain Community Hospice Dba Bluegrass Care Navi's patient population includes cancer (28%), other conditions (20%), dementia (16%), cardiovascular disease (15%), respiratory disease (15%), stroke (9%). This reflects the hospice's experience managing these conditions.
Where does Mountain Community Hospice Dba Bluegrass Care Navi provide care?
Mountain Community Hospice Dba Bluegrass Care Navi provides care in patient's home (82%), nursing facility (12%), assisted living (2%), inpatient hospice (2%), hospital (2%), skilled nursing (1%).
How large is Mountain Community Hospice Dba Bluegrass Care Navi?
Mountain Community Hospice Dba Bluegrass Care Navi serves an average of 404 patients per day and covers 275 ZIP codes in its service area.
How many doctors are affiliated with Mountain Community Hospice Dba Bluegrass Care Navi?
20 physicians are affiliated with Mountain Community Hospice Dba Bluegrass Care Navi.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·