About Mercy Hospice
Hospice overview and quality summary
Mercy Hospice is a nonprofit hospice care provider in Oklahoma City, OK, serving patients and families in Oklahoma County and the surrounding area. Medicare certified since 1990, Mercy Hospice has provided 36 years of end-of-life and palliative care to the community.
Mercy Hospice serves an average of 72 patients per day, covering 84 ZIP codes across its service area. 71% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Mercy Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Oklahoma City, OK, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Mercy Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Mercy Hospice among the higher-rated hospice providers serving families in Oklahoma City, OK.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Mercy Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
80% of caregivers gave Mercy Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.2%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mercy Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
58.1% of Mercy Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
24.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
7.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
10%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
3.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$8,098
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mercy Hospice's patient population is primarily composed of individuals with cancer (30%), followed by cardiovascular disease (21%), other conditions (17%), dementia (14%), respiratory disease (11%), stroke (8%).
Care Settings
Where hospice care is delivered
Mercy Hospice delivers 71% of its care in patients' homes, with 14% in nursing facility settings, 12% in assisted living settings, 4% in hospital settings. The hospice serves an average of 72 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Hospital
Doctors at Mercy Hospice
20 affiliated physicians
Dr. Marcus Toschi, MD
Internal Medicine
Dr. Cole Swayze, DO
Internal Medicine
Dr. Sarah Jenkins, MD
Internal Medicine
Dr. Donald Wu, DO
Internal Medicine
Dr. Latha Nachimuthu, MD
Hospitalist
Dr. Chris Gasbarra, DO
Internal Medicine
Dr. Vivian Pham, DO
Internal Medicine
Dr. Anna Royce, MD
Internal Medicine
Dr. David Rader, MD
Internal Medicine
Dr. Karen Ross, MD
Geriatric Medicine
Dr. Magesh Sathaiah, MD
Family Practice
Dr. Paul Plusquellec, MD
Internal Medicine
+ 8 more physicians
Dr. Anthony Vaughn, MD
Neurology
Dr. Saqib Sheikh, MD
Internal Medicine
Dr. George Williams, MD
Internal Medicine
Dr. Richard Santos, MD
Internal Medicine
Dr. Ashley Ford, DO
Internal Medicine
Dr. Kathy Thompson, MD
Family Practice
Dr. Gary Lawrence, MD
Internal Medicine
Dr. Tina Bui, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Mercy Hospice
What is the CMS rating for Mercy Hospice?
Mercy Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mercy Hospice primarily treat?
Mercy Hospice's patient population includes cancer (30%), cardiovascular disease (21%), other conditions (17%), dementia (14%), respiratory disease (11%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Mercy Hospice provide care?
Mercy Hospice provides care in patient's home (71%), nursing facility (14%), assisted living (12%), hospital (4%).
How large is Mercy Hospice?
Mercy Hospice serves an average of 72 patients per day and covers 84 ZIP codes in its service area.
How many doctors are affiliated with Mercy Hospice?
20 physicians are affiliated with Mercy Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·