About Mayo Clinic Health System Eau Claire
Hospice overview and quality summary
Mayo Clinic Health System Eau Claire is a nonprofit hospice care provider in Eau Claire, WI, serving patients and families in Eau Claire County and the surrounding area. Medicare certified since 1988, Mayo Clinic Health System Eau Claire has provided 38 years of end-of-life and palliative care to the community.
Mayo Clinic Health System Eau Claire serves an average of 93 patients per day, covering 49 ZIP codes across its service area. 49% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Mayo Clinic Health System Eau Claire a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Eau Claire, WI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Mayo Clinic Health System Eau Claire has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Eau Claire, WI compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Mayo Clinic Health System Eau Claire a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.7%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mayo Clinic Health System Eau Claire's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
77.7% of Mayo Clinic Health System Eau Claire's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
18.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
40.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
35.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,955
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mayo Clinic Health System Eau Claire's patient population is primarily composed of individuals with cancer (38%), followed by other conditions (22%), cardiovascular disease (19%), dementia (10%), respiratory disease (10%), stroke (4%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Mayo Clinic Health System Eau Claire delivers 49% of its care in patients' homes, with 30% in assisted living settings, 15% in nursing facility settings, 6% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 93 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Skilled Nursing
Doctors at Mayo Clinic Health System Eau Claire
20 affiliated physicians
Dr. Sandeep Basu, MD
Hematology/oncology
Dr. Kristen Bruxvoort, MD
Family Practice
Dr. Deborah Hower, MD
Internal Medicine
Dr. Richard Sampson, MD
Family Practice
Dr. Jason Weindorfer, MD
Family Practice
Dr. Maureen Vanyo, MD
Family Practice
Dr. James Stanga, MD
Family Practice
Dr. Amanda Bischel
Nurse Practitioner
Dr. Kristin Severson-solberg, DO
Geriatric Medicine
Dr. Phillip Skaar, MD
Family Practice
Dr. Thomas Field, MD
Family Practice
Dr. Marta Lasater, MD
Family Practice
+ 8 more physicians
Dr. Steven Steinmetz, MD
Family Practice
Dr. Christopher Roberts, MD
Internal Medicine
Dr. Rick Klein, DO
Family Practice
Dr. Jason Davies, MD
Internal Medicine
Dr. David Blair, MD
Family Practice
Dr. Stephanie Cloutier
Nurse Practitioner
Dr. William Schultz, MD
Family Practice
Dr. Timothy Burns, MD
Medical Oncology
Patient Reviews
Reviews and ratings from patients
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Hospice care in WI
St Croix Hospice
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Moments Hospice Of Eau Claire
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Hshs Hospice Wisconsin
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Frequently Asked Questions
About Mayo Clinic Health System Eau Claire
What is the CMS rating for Mayo Clinic Health System Eau Claire?
Mayo Clinic Health System Eau Claire has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mayo Clinic Health System Eau Claire primarily treat?
Mayo Clinic Health System Eau Claire's patient population includes cancer (38%), other conditions (22%), cardiovascular disease (19%), dementia (10%), respiratory disease (10%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Mayo Clinic Health System Eau Claire provide care?
Mayo Clinic Health System Eau Claire provides care in patient's home (49%), assisted living (30%), nursing facility (15%), skilled nursing (6%).
How large is Mayo Clinic Health System Eau Claire?
Mayo Clinic Health System Eau Claire serves an average of 93 patients per day and covers 49 ZIP codes in its service area.
How many doctors are affiliated with Mayo Clinic Health System Eau Claire?
20 physicians are affiliated with Mayo Clinic Health System Eau Claire.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·