About Kline Galland Hospice Services
Hospice overview and quality summary
Kline Galland Hospice Services is a nonprofit hospice care provider in Seattle, WA, serving patients and families in King County and the surrounding area. Medicare certified since 2010, Kline Galland Hospice Services has provided 16 years of end-of-life and palliative care to the community.
Kline Galland Hospice Services serves an average of 99 patients per day, covering 82 ZIP codes across its service area. 31% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Kline Galland Hospice Services a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 16 physicians are affiliated with this hospice.
When choosing hospice care in Seattle, WA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Kline Galland Hospice Services has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Seattle, WA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
79% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
73% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
72% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Kline Galland Hospice Services's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
76.2% of Kline Galland Hospice Services's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
69.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
32.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,328
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Kline Galland Hospice Services's patient population is primarily composed of individuals with dementia (27%), followed by cancer (27%), other conditions (20%), cardiovascular disease (15%), respiratory disease (7%), stroke (6%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Kline Galland Hospice Services delivers 31% of its care in patients' homes, with 21% in nursing facility settings, 21% in assisted living settings, 3% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 99 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at Kline Galland Hospice Services
16 affiliated physicians
Dr. Worawan Rattanasamphan, MD
Geriatric Medicine
Dr. Sarah Babineau, MD
Family Practice
Dr. Amy Wilkerson, MD
Family Practice
Dr. Brent Wiederhold, MD
Family Practice
Dr. Jaime Novais, MD
Internal Medicine
Dr. Dhirendra Kumar, MD
Family Practice
Dr. Ronan Hsieh, MD
Hematology/oncology
Dr. Hui Paik, MD
Internal Medicine
Dr. Timothy Johnson, MD
Internal Medicine
Dr. Joshua Kretchmar, DO
Family Practice
Dr. Thuan Ong, MD
Geriatric Medicine
Dr. Amanda Cotarelo Cardenas, NP
Nurse Practitioner
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Kline Galland Hospice Services
What is the CMS rating for Kline Galland Hospice Services?
Kline Galland Hospice Services has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Kline Galland Hospice Services primarily treat?
Kline Galland Hospice Services's patient population includes dementia (27%), cancer (27%), other conditions (20%), cardiovascular disease (15%), respiratory disease (7%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Kline Galland Hospice Services provide care?
Kline Galland Hospice Services provides care in patient's home (31%), nursing facility (21%), assisted living (21%), skilled nursing (3%).
How large is Kline Galland Hospice Services?
Kline Galland Hospice Services serves an average of 99 patients per day and covers 82 ZIP codes in its service area.
How many doctors are affiliated with Kline Galland Hospice Services?
16 physicians are affiliated with Kline Galland Hospice Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·