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Hospice Care

Keystone Hospice

Below Average2-Star CMS Rating

8765 Stenton Avenue, Wyndmoor, PA 19038

Non-Profit
31 Years Certified
105 Patients/Day

Contact Keystone Hospice

(215) 836-2440Get Directions

8765 Stenton Avenue
Wyndmoor, PA 19038

About Keystone Hospice

Hospice overview and quality summary

Keystone Hospice is a nonprofit hospice care provider in Wyndmoor, PA, serving patients and families in Montgomery County and the surrounding area. Medicare certified since 1995, Keystone Hospice has provided 31 years of end-of-life and palliative care to the community.

Keystone Hospice serves an average of 105 patients per day, covering 105 ZIP codes across its service area. 48% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Keystone Hospice holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Wyndmoor, PA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating2/5 Stars
OwnershipNon-Profit
Certified Since1995
CountyMontgomery
Avg Daily Census105 patients
Service Area105 ZIP codes
HCI Score8/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

2of 5

Below Average

CMS CAHPS Hospice Star Rating

Keystone Hospice has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Wyndmoor, PA considering this hospice should review the detailed survey results below and discuss quality measures with the care team.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Below Average
84%

84% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Below Average
82%

82% of caregivers gave a top rating for treated with respect, below the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
65%

65% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Below Average
70%

70% of caregivers gave a top rating for team communication, below the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
69%

69% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Below Average
61%

61% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
69%

69% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Below Average
72%

72% of caregivers gave a top rating for would recommend, below the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

99.1%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

98.1%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

99.6%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.4%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

100.0%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

97.0%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

97.3%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

96.0%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

8/10

Overall HCI Score

National average: 8.8/10

Keystone Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.

56.6% of Keystone Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

94.9%

Natl: 89.5%

60th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

8.1

Natl: 13.4

10th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

6.2%

Natl: 9.2%

29th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

41.5%

Natl: 55.4%

35th pctl

Early Live Discharges

Patients discharged alive within 3 days

20.3%

Natl: 7.2%

97th pctl

Late Live Discharges

Patients discharged alive after enrollment

33.9%

Natl: 40%

42th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

4.2%

Natl: 8%

34th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

3.4%

Natl: 2.3%

79th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.3%

Natl: 0.6%

79th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$13,977

Natl: $16,971

28th pctl

Patient Population

Primary diagnoses of hospice patients

Keystone Hospice's patient population is primarily composed of individuals with cancer (33%), followed by other conditions (25%), cardiovascular disease (16%), stroke (11%), dementia (9%), respiratory disease (7%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.

Cancer33%
Other Conditions25%
Cardiovascular Disease16%
Stroke11%
Dementia9%
Respiratory Disease7%

Care Settings

Where hospice care is delivered

Keystone Hospice delivers 48% of its care in patients' homes, with 25% in assisted living settings, 20% in skilled nursing settings, 3% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 105 patients per day.

Patient's Home

48%

Assisted Living

25%

Skilled Nursing

20%

Nursing Facility

3%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Keystone Hospice

What is the CMS rating for Keystone Hospice?

Keystone Hospice has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Keystone Hospice primarily treat?

Keystone Hospice's patient population includes cancer (33%), other conditions (25%), cardiovascular disease (16%), stroke (11%), dementia (9%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.

Where does Keystone Hospice provide care?

Keystone Hospice provides care in patient's home (48%), assisted living (25%), skilled nursing (20%), nursing facility (3%).

How large is Keystone Hospice?

Keystone Hospice serves an average of 105 patients per day and covers 105 ZIP codes in its service area.

How many doctors are affiliated with Keystone Hospice?

20 physicians are affiliated with Keystone Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·